Senior Product Manager

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Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Are you ready to redefine the landscape of managed security services? Join Microsoft's groundbreaking Defender Experts team as a Senior Product Manager. Defender Experts represents Microsoft’s bold leap into the Managed Detection and Response space (MDR ). Join our team as a Senior Product Manager and become a pivotal force in transforming how organizations protect their digital assets! Here, you'll not only shape the future of managed security services but also leave an indelible mark on the cybersecurity landscape. Why Microsoft's Defender Experts? The MDR space is ripe for explosive growth. Gartner predicts the MDR market will reach $2.15B, with 60% of organizations using MDR services, by 2025. Defender Experts has rapidly established itself as a leader by combining our cutting-edge technology with our unparalleled expertise to deliver an unbeatable and comprehensive security solution.

The Role

As an Senior Product Manager, you'll be the linchpin between our customers and our engineering team, wielding your expertise to empower organizations to strengthen their security posture. You'll dive deep into the intricacies of our customers' environments, understanding their challenges, and delivering bespoke guidance to enhance their security defenses. You'll be a visionary, a trusted advisor, and a catalyst for change. Picture yourself at the forefront of innovation, collaborating with industry-leading professionals to revolutionize the way businesses approach cybersecurity.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelor's Degree AND 5+ years experience in cybersecurity operations/customer success account manager/customer experience engineering

• OR equivalent experience.

• Cybersecurity Experience: 3 years of hands-on experience in the cybersecurity domain: Information Security, Security Operations Center (SOC), incident response or similar roles, demonstrating a deep understanding of industry best practices and emerging threats.

• Defender Proficiency: Deep proficiency in the Microsoft Defender suite of products, showcasing your mastery of Microsoft's cutting-edge security technologies.

• Ideally 300-level proficiency in Microsoft Defender Endpoint and Microsoft Defender Office, and 200-level in Microsoft Defender cloud apps, Microsoft Defender Identity and Microsoft Defender Cloud.

Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

• Customer-Centric Mindset: Comfortable engaging with diverse stakeholders, possessing exceptional communication and interpersonal skills to navigate complex organizational landscapes.

#HWW

Responsibilities

• Trusted Advisor: Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies.

• Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted).

• Customer Engagement: Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration.

• Customer Advocacy: Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement.

• Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft.