Global Transact Services Group Manager

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Microsoft Business Operations is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Consumer & Commercial organizations out of Microsoft’s Operations Service Centre (OSC). The OSC (under Microsoft Business operations) supports field engagement and regional revenue processing, and strives to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Position Description:

The Global Transact Services Team sits within Microsoft Operations Service Centre (OSC) in Microsoft Business Operations, and is responsible for successful and compliant processing of transactions and fulfilment of customer obligations for our most strategic accounts. We are hiring for a Group Manager to lead a team of talented operations professionals, in a mission critical role accountable for business success for month/quarter end deal close processing in partnership with internal and external stakeholders.

This role leads a high-performing team, collaborates with other functional teams, partners, and field resources to deliver best in class, integrated transaction services and support experiences in the area of Quote to Cash (Q2C). You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people.

The ideal candidate is an experienced people manager, comfortable working in a highly matrixed, multinational organization, exhibits outstanding organizational, planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

Ideal Candidate Attributes:

• Strong people leadership & organizational skills and positively influence others.
• Demonstrated experience in working effectively in cross-functional, international teams (often virtual)
• Highly comfortable with ambiguity and change, driving clarity and evangelizing to help others understand, adapt and gain buy in on complex areas.
• Be able to work across business, engineering and functional teams, adapting your communication & influencing style and strategy according to the audience and business needs.

Basic Qualifications:

• 10 years minimum management experience in Operations, Program Management, Process Management or related discipline
• BA/BS degree
• Experienced people manager

Preferred Qualifications:

• Master’s Degree or MBA
• 5+ years in a leadership/ people management role.
• Exceptional attention to detail and analytical problem solving, with strong judgement to make decisions in ambiguous situations.
• Excellent communication skills and leader with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
• Demonstrated excellence in thought leadership. innovations and execution management; ability to influence without authority
• Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus.
• Challenge Status-quo (Growth-Mindset).
  
  

• Lead, develop & grow a high-performing team driving customer, field, and partner operational requirements & operational excellence into a managed service model. Attract, develop, and retain a diverse and high performing team that consistently produces value for the business.
  
  
• Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results.
  
  
• Monitor operational performance and compliance of the Commercial business, outsourcing support activities, and change management initiatives ensuring achievement of business objectives.
  
  
• Collaborate with other members of Operations Service Centre to deliver transaction services to customers, partners & internal field sellers promoting an end-to-end view and seamless experience.
  
  
• Create and deliver performance metrics and scorecards representing the state of business.
  
  
• Organizational leader that accelerates and delivers business transformation for Core Transact Services.
  
  
• Deliver critical transaction forecasts to outsourcing partners for resource and capacity planning.
  
  
• Support critical pre- & post-sales issues and escalations to resolution across stakeholders.
  
  
• Drive partnership on end-to-end systems support and readiness with engineering stakeholders ensuring flawless execution on transaction activities and close cycles.
  
  
• Ensure the OSC is always audit ready, assist internal and external auditors in audit planning/execution and drive compliance rigor and risk management.
  
  
• Ability to establish and maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliver optimum solutions for customers and for Microsoft.
  
  
• Drive continuous process improvements via analysis and identification of opportunities with a global consideration.
  
  
• Foster a data-driven and growth mindset culture; to encourage and enable the entire organization to make more informed decisions through data & business analytics, and continuous improvement