Technical Support Engineer - Data & AI - Azure SQL Database
Microsoft
This job is no longer accepting applications
See open jobs at Microsoft.See open jobs similar to "Technical Support Engineer - Data & AI - Azure SQL Database" Tech:NYC.Technical Support Engineer - Data & AI - Azure SQL Database
Multiple Locations, Japan
Save
Overview
Microsoft Azure SQL Database サポートチームでは、新たにメンバーを広く募集しております。
サポート部門では、お客様のビジネス上の問題解決を高い技術力とサービス精神を持って解決に導く支援をいたしております。
お客様に対して、最高な Customer Experience を妥協なく追求して提供したいと思える方と共に働きたいと考えています。
Microsoft Azure SQL Database サポートチームでは、SQL Databaseを中心に、お客様のクラウドやハイブリッド環境におけるの問題解決を支援しています。
いわゆるトラブルシューティングから、クエリチューニング、サイジングなど様々なテーマに対して、深い技術力をもって対応いただきます。
サポートチームでは、開発部門とも密に連携しながら難易度の高い調査も対応していきますので、メーカーサポートならではの技術的な深みを追求していくこともできます。 Azure上にインストールされた SQL Server について対応して参りますので、クラウドならではのネットワークやストレージ、可用性の考え方などについても身に着けていくことができます。
SQL Server やデータベースに関連する知識、ご経験があれば、もちろん最大限に発揮いただくことができますが、技術とお客様への情熱と向上心があれば、現時点での経験は必ずしも問いません。
ぜひ、サポートサービスの高みを一緒に目指してまいりましょう！！
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Language Qualification
- Japanese Language: fluent in reading, writing and speaking.
- English Language: confident in reading and writing; moderate spoken English skills
Preferred Skills:
- 2 years of IT or Technical Support experience. (in Tier 3) Subject Matter Expert knowledge of one or more of the
following domains
1. Azure SQL Database
2. SQL Server
3. Cosmos DB
4. Azure Database for PostgreSQL
5. Azure Database for MySQL
6. Azure Database for MariaDB
7. Database Migration Service
8. Azure SQL Managed Instance
9. Database Management
10. Database Administration
- B.S. degree in Computer Science or equivalent experience.
- Fluent level English Communication skills
Responsibilities
• Responsible for customer support experience with Microsoft, building customer loyalty through customer satisfaction and service delivery.
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience
• Participate in teamwide activities, knowledge sharing, technical coaching, and mentoring
• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building strong relationships with peer in various delivery roles (i.e., Account team, Customer success team, Azure delivery team); share workload or work on specialty specific delivery project in collaboration
This job is no longer accepting applications
See open jobs at Microsoft.See open jobs similar to "Technical Support Engineer - Data & AI - Azure SQL Database" Tech:NYC.