Cloud Operations Program Manager

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If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

At Microsoft’s Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, you will coordinate and manage scale cloud processes across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of transactions that enable and support Microsoft Azure customers. You will be joining a team that focuses on results, works together to solve problems, and is committed to continuous improvement and developing people.

The Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to operationalize cloud products, workloads, and programs across both modern and legacy sales motions. Responsibilities include process incubation, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence of Cloud Transactions .

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

• 4+ years experience managing cloud transactions

Preferred Qualifications:

• 5+ Years in Operations and Program Management, or Project Management
• Experience working with Azure usage data

• Master’s Degree or MBA

• Proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.

• Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority.

• Challenge Status-quo (Growth-Mindset).

• Able to work in a pressured environment to tight deadlines when required.

• Analytical, problem solving and decision-making skills.

• Ability to build solid relationships with individuals at all levels.

• Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.
• Deep understanding of the Microsoft Sales Infrastructure and Process
• Understanding of Microsoft’s(MS) cloud offerings and license models.
• Continuous Process Improvement Mindset.
• Successful collaboration with varied Business Stakeholders/Partners.
• Understanding of current MS Commercial processes including documents, systems, and organizations.
• Adept in Process Design and Execution.
• Demonstrates curiosity to learn about and support transactional workloads.
• Experience writing and using queries for Database Management Systems (DBMS) such as SQL and KQL.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until April 5, 2025

• Execute specific operational functions for Cloud Operations, including specific Azure offerings such as, Time and Conditional based Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions, and Service Support credits.
• Support critical pre- & post-sales cloud issues and escalations to resolution across stakeholders.
• Build and scale through simplification, automation of processes and capabilities to enable the inevitable growth in volume of Cloud Customers.
• Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes.
• Understand the controls that drive compliance and provide direction to enable new commerce motions.
• Drive continuous process improvements via analysis and identification of opportunities with global consideration.
• Leverage reporting and analytics to manage end-to-end transactional functions.
• Build and scale through simplification, automation of processes and capabilities to enable the inevitable growth in volume of Cloud Customers.
• Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes.
• Understand the controls that drive compliance and provide direction to enable new commerce motions.