Technical Support Engineer - Teams/SFB

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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We need a candidate who can collaborate well with team members while maintaining flexible relationships among team members.

This job is a role supporting Skype for Business Server and Teams products. We require at least 3 years of experience supporting Teams or supporting SFB.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Description :

• The role of this job position is to provide technical support for Teams and Skype for Business Server.
• To provide this technical support, Candidate will need a high level of understanding of Teams products and a development background.
• In addition, technical knowledge and troubleshooting skills for Skype for Business Server are also required.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Korean Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Over 3 work experience on SFB/Teams.
Development background like c++, c# ,etc

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.