Senior Payment Process Manager

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Overview

Are you passionate about being a part of a high performing global team that values collaboration, process excellence and innovation? Do you want to help guide our vision to create autonomous payment experiences that prioritize stakeholder value through compliant, accurate, and scalable execution?

The Global Payout Solutions (GPS) team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions. We are:

• People Focused – The needs, well-being, and growth of the team is a priority.
• Tomorrow-minded – We focus on innovation and scalability to drive business outcomes.
• Data Driven – Decisions and actions are based on data insights.
• Customer Obsessed – Our customer is at the center of all business decisions and actions.
• Curious – Passionate for learning and open to taking risks & failing fast.

As the Senior Process Capability Manager in Global Payouts, you manage end-to-end payment processes within the Incentives & Marketplace portfolio. You ensure payment operations are timely, accurate, and compliant, driving efficiency through digital technologies. You oversee the health, improvement, measurement, compliance, and automation of payment processes with a passion for data excellence, process design, and high-quality execution. You embrace challenges, see opportunities where others see failures, communicate effectively to various levels, deliver difficult messages as needed, and proactively identify and mitigate risks.

Qualifications Required/Minimum Qualifications:

• Master's Degree in Business, Finance or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.
• Strong analytical skills with experience in data analysis, handling large datasets, and making data-driven decisions. Proficient in digital payment systems and advanced Excel.

Preferred Qualifications:

• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. Experience with process mining, modeling, and automation tools.
• Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience.
• Strong knowledge of Microsoft's business, product, and technical strategies with proven leadership and project management skills.
• Experience with automation or citizen developer tools (Power Apps, Flow, etc.).

Other:

• Embody our culture and values

Key Responsibilities:

• Process Improvement: Identify and implement process improvements to enhance operational efficiency and reduce costs
• Compliance and Risk Management: Ensure all processes adhere to relevant regulations and standards, and manage risks associated
• Data Analysis: Perform data analysis to identify opportunities for aligning with industry standards, increasing productivity/efficiency, and maintaining compliance/controls.
• Process Methodologies: Apply process methodologies and implement function-level process improvements.
• Change Management: Execute function-level change management by understanding the business, including readiness, timing, impact on stakeholders, data, tools, systems, policy, and return on investment (ROI).
• Process Governance & Risk Management: Execute end-to-end governance for moderately complex processes within their line of business. Implement function-level risk mitigation controls and anticipate risk across a moderately complex process lifecycle.
• Stakeholder Engagement and Management: Lead stakeholder engagement and manage relationships with various teams and partners
• Supplier Governance: Maintain supplier governance for outsourced work