Director Project Managment

Share job

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

The capability to be effective requires a senior level program management executive who has held delivery leadership roles within global a services organization or Fortune 500 corporations. The ability to connect and relate to senior customer executives is an imperative easily and effectively.

• Ten years as primary delivery lead on transformational $30M - 75M+ Services engagements. Demonstrated capability in managing large, global, complex implementations from sales through to go live.
• Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential.
• Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver large, transformational implementations will be considered.
• Ability to lead technical conversations
• Ten years working with offshore development organizations.
• Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes.
• Exceptional communication, team building and mentoring skills.
• Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts.

Education:

• Preferred higher education (Doctorate, Masters, or bachelor’s degree) however background experience 12-15 years+ of Program Management and the ability to drive impact, is key.
• Professional Project/Program Management Accreditation (PMP or PgMP Preferred)
• 8+ years of financial management experience
• Agile OR CSPO OR CSPM OR Agile coach or Scrum Certification beneficial
• Azure Certifications, Cloud/Industry Certifications preferred.

The Program Director enables both Microsoft and Customer outcomes through orchestration of large delivery teams, end-to-end. They drive Industry Solutions Delivery largest and most complex global programs across the delivery lifecycle, using their executive expertise to remove barriers and deliver successful outcomes.

The Program Director is a key Industry Solutions Delivery role in managing a successful engagement, maintaining program health, and leading a team of delivery professionals. The selected Program Director candidate will:

• Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
• Have good understanding of Cloud Principles and Azure Offerings
• Have a proven track of delivering successfully end to end delivery of multi-million-dollar ($30-75M+) programs, including Fixed Fee Programs
• Identify opportunities for repeat and new business
• Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
• Have a proven track record of bringing in diverse stakeholders across multiple business units, orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
• Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes.
• Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes

Responsibilities

• Provide leadership and direction to orchestrate the overall delivery of high complexity, global programs (onsite/offshore model)
• Ability to lead manage large teams (50+
• Exemplary skills in tough negotiations and conflict management
• Steers the customer and/or internal stakeholders through complexity keeping the ultimate customer business outcome as the primary goal. Anticipates, understands, and responds to the needs of our customers by acting as the “Voice of the Customer” during delivery.
• Show proven capability to foster and manage successful relationships with senior executive stakeholders managing expectations and achieving successful program outcomes.
• Lead effective executive stakeholder management practices.
• Partnering with Microsoft Area Account teams drive Customer Steering Committees to successful outcomes.
• Effective internal and external stakeholders' management, ability to influence without authority.
• Orchestrates the delivery ecosystem across a varied environment of technology and partners, connecting cross-functional, global, and virtual project teams to deliver a successful program.
• Hold a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance.
• Manages and facilitates client problems and solution escalation process serving as a liaison with Microsoft Senior Leadership to ensure effective resolution.
• Role model our Leadership principles demonstrating allyship and creating an inclusive environment oriented to trust, accountability, open communication, and creative thinking.
• Continually demonstrate a growth mindset, acquiring new skills whilst maintaining your development and adaptability.
• Ongoing demonstration of thought leadership and presence in WW project and program management professional communities, both internally and externally.
• Travel can vary based on country and customer locations and may be up from 50% to 75%

You will participate as part of an integrated team responsible for:

• Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
• Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
• Identifying further opportunities to maximize the customers investment or progress towards further desired business outcomes.
• Demonstrate analytical thinking into achieving even greater benefits and share insights, customer experiences and lessons learned into Microsoft Leadership, driving a cycle of continuous improvement, evolving our engagement with customers.

• Participation in the pre-sales process - approximately 10% of the time.
• Program execution - approximately 80% of the time.
• Building capability in Microsoft Project Management - approximately 10% of the time.