Senior Technical Program Manager

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Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft around the world. Come build community, explore your passions, do your best work and be a part of the team within Microsoft Digital (MSD). Microsoft Digital (MSD) is the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work.

The Tenant Infrastructure and Management team within Microsoft Digital is responsible for the operations, health, and future of Microsoft enterprise services for Microsoft. This team ensures first party services (M365, Dynamics, Power Platform, Windows, etc.) and third-party services (ServiceNow) are operational and effective. In addition, this team sets a vision for the future of these services in partnership with their respective product counterparts and leaders. This team is critical for strategy, innovation, and delivery of emerging technology adoption and also provides leadership to the industry by sharing our enterprise blueprint, tools, and practices to customers and partners. We are looking for a motivated, technically oriented Senior Technical Program Manager to deliver AI-powered strategic initiatives that improve the employee experience, reduce enterprise risk, and influence the industry. Our objective is to fully transform the Software Asset Management lifecycle, making it simple, intuitive, cost-effective, and compliant as possible while enabling the next level of productivity for both users and administrators.

The ideal candidate will have a strong technical background and in-depth industry experience in Software Asset Management. We are looking for candidates that demonstrate strong business acumen, thought leadership, critical thinking, and negotiation skills with a track record of strong customer advocacy. The Senior Technical Program Manager will balance technical and business objectives and will engage and influence senior leaders internally and externally to deliver high quality solutions and user experiences. Effective negotiating, influencing, and leadership skills mixed with creativity and deep subject matter expertise will be essential to achieve strategic alignment of goals across this broad range of stakeholders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This role is based in Redmond, WA with 50% on-site work and 50% work from home. Relocation support is provided for this role.

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 3+ years Software Asset Management experience, including 2+ years of experience administering software licensing contracts
• 3+ years experience applying analytical and continuous improvement skills
• 2+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Requirements:

• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• IAITAM CSAM (Certified Software Asset Manager) Certification.
• 2+ years of experience using SAM solutions, preferably ServiceNow, to manage all aspects of an enterprise-level Software Asset Management service.
• 1+ years of experience working in an agile environment.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 15, 2025.

#MSD #MSDJOBS #EEJOBS

In this role, the Senior Technical Program Manager will be responsible for understanding the services and components required to deliver a particular experience, establishing clear program optimization strategies, and introducing new capabilities and technologies that revolutionize the user experience and advance the industry. You will also play a key role in defining the service offering and roadmap to enable Microsoft’s customers to achieve amazing results in their own digital transformation.

• Partner with multiple internal and external stakeholders including product teams, Software Engineering, Suppliers, Security, Procurement, Legal, and Finance to design technical solutions across feature areas. You’ll also identify risks and propose data-driven mitigations.
• Define success criteria and create relationships for implementing features for complex cross-functional projects. You’ll coordinate and ensure alignment across organizations.
• Deliver on roadmap for multiple feature groups, track project schedules, develop staging and implementation plans, and manage governance programs.
• Drive continuous improvements by validating use cases and writing test cases from scratch. You’ll also lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer engagements.
• Apply a continuous improvement mindset and collaborate with stakeholder organizations across the company including Security, Procurement, Finance, and Legal to infuse AI-driven transformation in our software asset management program.
• Establish and govern methodologies for ensuring proper acquisition, deployment, usage, optimization, entitlement compliance, and renewal of software licenses.
• Manage supplier relationships and contracts, including license renewal negotiations and compliance audits.
• Identify and mitigate risks related to non-compliant and/or risky software by developing and implementing remediation plans to address gaps in compliance or security.
• Infuse automation everywhere – in our tools, in our process, and in our compliance checks and reporting.
• Embody our Culture and Values