Envisioning Specialist (Munich office)

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At Microsoft, our mission is to empower every person and every organization on the planet to achieve more—and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, expert speakers, and immersive storytelling to inspire action and drive AI transformation. If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career.

Here's what we are seeking. Picture this: You are standing with a group of customer executives after having just concluded an immersive technology/business use case demonstration at Experience Center EMEA, showcasing the latest cutting-edge technology available at Microsoft. You’re feeling accomplished and our customers are genuinely congratulating you on a job well done. They are asking to learn more and help enable what you presented could be applied to their business. Success!

If you want to be in the above position, you are motivated by turning the complex into the understandable. You have an innate passion for staying in the know on technology that will revolutionize the world. You relish the opportunity to win the hearts and minds of our most strategic customers and seek to understand our customers’ goals, objectives, and interests to do so.

This role will allow you the opportunity to directly shape the perceptions and paths Microsoft’s top accounts will take in their AI Transformation in the years to come through delivery of hundreds of engagements with customers from around the world.

Come join the Worldwide Customer Engagement Team (CET) – our team leads highly-visible, high-impact programs to engage customers and partners. We have an opening for an Envisioning Specialist to be a part of this mission. This position is based in Munich, Germany at Microsoft’s Experience Center EMEA, and requires on-site presence due to the hands-on nature of briefing delivery (with some flexibility for remote work as needed). Travel requirement is typically low (approximately 0–10%), but occasional travel may occur for off-site events or coordination with other Experience Centers.

Required/Minimum Qualifications:

• 5+ years’ experience in enterprise sales, marketing, and/or business development, including experience engaging directly with customers and account teams
• OR equivalent experience
• Experience presenting to large (20+ people) audiences and/or internal/external senior executives in person.
• A L150 – L200 depth of subject matter expertise (or ability to learn and ramp quickly) in Azure (Data & AI, Apps & Infra), Modern Workplace and Business Applications, from a prior sales, marketing or engineering role related to these areas.
• Must have conversational depth of subject matter expertise in AI, IT, Cloud, and Software business trends, including impact of AI transformation on Microsoft’s priority industry verticals (Retail, Healthcare, Manufacturing, etc.).

Preferred Qualifications:

• Experience creating scripts, key talking points, and other documentation to support demo or experience delivery.
• Experience delivering solution and product demos to customers.
• A natural storyteller with exceptional communication skills and executive presence.
• Ability to multitask and manage multiple concurrent deliverables, and to move fluidly from project work to presenting in front of customers across multiple engagements per day and week.
• Outstanding cross-team collaboration skills, as part of a small team which will need to work closely supporting one another for mutual success.

• Deliver hands-on technology demonstrations in person at Microsoft’s Experience Center to some of our top strategic enterprise customers.
• Inspire and instill confidence in customer audiences by facilitating a wide range of solution area capability demos, industry demos, and customer success demos.
• Support the creation of scripts for assigned demos and experiences; package up materials including scripts, training videos, and other documentation for consumption by other CET facilities around the world.
• Share expertise to evangelize highly complex customer engagement delivery programs to stakeholders, partners, and customers to gain buy in.
• Manage the deployment of new technology experiences/demos in the Center in conjunction with the Immersive Experiences lead, and the general operation and performance of demos and experiences, in partnership with the global technology operations team.
• Act as a subject matter expert in storytelling and customer demo delivery, provide insight and perspective to CET partners in Redmond, as well as the global community of Envisioning Specialists in Redmond, Silicon Valley and Singapore.
• Capture the “Voice of the Customer” at the conclusion of each demonstration, documenting in our internal tools and with our account teams to accelerate the sales cycle.
• Identify trends, business needs, challenges, and feedback from customer engagements; provide feedback on existing experiences and ongoing ideas for potential new experiences to be developed.
• Partner with Microsoft Innovation Hub Technical Architects on their customer engagements, learning new technologies and/or collaborating on building new demonstrations.