Senior Service Delivery Manager
Microsoft
Senior Service Delivery Manager
Multiple Locations, Costa Rica
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Overview
Security represents one of the most critical priorities for our customers in a world awash with digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We aim to reshape security and empower every user, customer, and developer with a security cloud that protects them through end-to-end, simplified solutions.
The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions by ensuring that our company and the industry are securing digital technology platforms, devices, and clouds across our customers’ heterogeneous environments, as well as safeguarding our own internal estate. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best every day. In doing so, we create life-changing innovations that impact billions of lives around the world. The MDR (Managed Detection and Response) space is ripe for explosive growth. Gartner predicts the MDR market will reach $2.15B, with 60% of organizations using MDR services this year. Defender Experts has rapidly established itself as a leader by combining cutting-edge technology with unparalleled expertise to deliver a comprehensive and unbeatable security solution.
As a Senior Service Delivery Manager, you'll be the linchpin between our customers and our engineering team, using your expertise to empower organizations to strengthen their security posture. You’ll dive deep into the intricacies of our customers' environments, understand their challenges, and deliver tailored guidance to enhance their defenses. You'll be a visionary, a trusted advisor, and a catalyst for change. Picture yourself at the forefront of innovation, collaborating with industry-leading professionals to revolutionize how businesses approach cybersecurity.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
#MSFTSecurity #DefenderExperts #DEX
Qualifications
Required Qualifications:
- Bachelor’s Degree AND 5+ years of experience in product/service/project/program management/software development OR equivalent experience.
- 5+ years of experience in the cybersecurity domain including but not limited to information Security, Security Operations Center (SOC), incident response or similar roles, demonstrating a deep understanding of industry best practices and emerging threats.
- 3+ years of experience working with Microsoft Defender.
- 2+ years of experience interfacing directly with customers.
Preferred Qualifications:
- 300-level proficiency in MDE and MDO, and 200-level in MDA, MDI and MDC preferred.
- Proficiency in Portuguese, both spoken and written.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check.
- This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Responsibilities
- Trusted Advisor: Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies. Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted).
- Customer Engagement: Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration.
- Customer Advocacy: Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement. Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft. Embody our culture and values