Technical Support Engineer - PostgreSQL - MySQL

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
The Azure Open-Source DBs support team at Microsoft is a group of dedicated, technology oriented, customer obsessed professionals focused on enabling our Microsoft mission by delighting our customers and exceeding their expectations in every interaction through connected customer experience.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:
• Candidate must have previous working experience in either technical support, technical consulting, or information technology services.

• Significant knowledge of database internals, either with PostgreSQL, MySQL or some other RDBMS.

• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.

• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.

• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.

• Ability to distill, prioritize and act on feedback from a variety of sources.

• Conviction and courage to drive decisions and defend positions as appropriate.

Experience in one or more of these areas desirable:
• Experience supporting Azure or other cloud-based solutions
• Microsoft certifications in data platform or Azure technologies
• Experience troubleshooting distributed solutions
• Experience troubleshooting Open Source Databases like MySQL, PostgreSQL, etc.,
• Basic Networking, Storage and Platform troubleshooting skills

• Programming & Debugging Experience not specific to any language or platform.

• Experience with Windows and Linux operation

Language Qualification:
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.