Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

Octane Lending is currently hiring an IT Operations Engineer II for their New York city office. This is an on-site role. This person will be responsible for providing senior technical assistance and support related to computer systems, hardware, or software. Experience with Azure AD or JumpCloud, Google G-Suite, on-boarding and off-boarding employees, isolating problems, and implementing solutions. You will work directly with the internal IT team, external vendors and manufacturers to discover and communicate technical solutions.

Responsibilities:

• Install, configure, and maintain hardware and software necessary for daily operations of business functions.
• Examples include: laptops, printers and fax machines, anti-malware, end-user management software, operating system images, and peripherals such as headsets and speakers.
• Provide technical assistance and support for incoming queries either in person or over slack, or the phone for issues related to computer systems, network, software, and hardware.
• Install, maintain, and monitor network hardware and establish network security best practices.
• Gain feedback from employees about computer related issues and follow up with employees to ensure the issue has been resolved.
• Engage with 3rd party vendors to determine root cause of problems when appropriate.
• Run reports to catalog device health and other useful metrics.
• Assist with the capture and resolution of IT support issues from IT support channels
• Assist in creating and maintaining IT internal/partner support Runbooks, and employee support documentation
• Manage the on-boarding and off-boarding of employees
• Participate in a 24 x 7 on-call escalation rotation

Qualifications:

• AA or College degree, Bachelor’s preferred or equivalent certifications with experience.
• A+ or equivalent
• Network+/CCNA or equivalent
• Microsoft certifications preferred
• 4+ years of experience in technology.
• Experience with IT Helpdesk functions, ticketing systems (Zendesk), and managing devices with Mobile Device Management platforms (JumpCloud, Intune)
• Experience with Microsoft and Apple software products such as Windows, Office, MacOS, iPhone and Android Tablets and phones.
• Experience configuring and managing networks with enterprise equipment (Unifi, Meraki)
• Ability to troubleshoot technical hardware problems: PC Headsets and microphones, other peripherals, conference room and AV equipment
• Experience with enterprise software - Windows and MacOS, anti-malware, VPNs
• Experience with Azure Active Directory, Jumpcloud, or another Identity Provider system
• Fundamental Powershell, bash, shell scripting experience, or experience with graphical automation tools (UIPath, tray.io)
• Solution-oriented attitude, professionalism, and a willingness to learn

Compensation:

The role described above offers a base salary of $65,000 to $75,000. Your offer will be based on the alignment of your qualifications with the requirements of the job and internal equity. In addition to the above-mentioned salary, Total Rewards include a stock option package, and benefits as outlined below.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Generous Parental Leave
• Up to 5 weeks time off (self managed)
• Retirement Plan (401K) with company match
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term/Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance etc.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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