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Medical Director, Utilization Management

Oscar Health

Oscar Health

Remote
Posted on Saturday, July 15, 2023

Hi, we're Oscar. We're hiring a Medical Director to join our Utilization Management team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will determine the medical appropriateness of inpatient, outpatient medical and pharmacy services by reviewing clinical information and applying evidence-based guidelines. Part of Oscar’s clinical review team, working with Oscar providers and teams supporting projects aimed at strengthening our utilization review team, including oversight and management of Oscar’s clinical policy strategy and function. You will manage the medical policy team, medical directors and physician reviewers. You will have a close business and operational relationship with the pharmacy team.

You will report to the Senior Medical Director, Utilization Management.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $255,200 - $334,950 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

80%

  • Manage the clinician team by promoting and developing efficiency, competency, and expertise with hands-on leadership and tailored training
  • Develop clinical protocols and medical policies to drive authorization strategy and enhance the quality of medical necessity decision-making, incorporating input from the clinical review team, operations, and other medical operations leads (state medical directors, quality, pharmacy)
  • Maintain a data driven approach to drive prioritization in creation of medical policies, clinical coding edits and clinically-focused claims payment strategies.
  • Support reporting and regulatory needs for the utilization review function for quality and regulatory purposes as necessary.
  • Participate in quality improvement activities as requested, e.g., QA and training in interrater reliability.
  • Support projects specific to building the team's clinical expertise and efficiency.
  • Support the Senior Medical Director for Utilization Management in operational improvements and member/provider experience.
  • Supports the pharmacy team with pharmacy policy development, vendor delegate oversight and regulatory tasks.
  • Participates in Oscar Pharmacy external and internal subcommittees.
  • The medical POC for the pharmacy team for clinical formulary questions and affordability measures.
  • Provide medical reviews that meet Oscar’s stringent quality parameters, improve, and educate the clinical staff..
  • Provide clinical determinations based on evidence-based criteria and Oscar internal guidelines and policies, while using clinical knowledge.
  • Receive and review escalated reviews.
  • Conduct peer-to-peer discussions with treating providers to clarify clinical information and to explain review outcome decisions, including feedback on alternate treatment based on medical necessity criteria and evidence-based research.
  • Working familiarity with applicable regulatory and accreditation requirements and Oscar tools and workflows in place to ensure we meet them.

20%

  • Provide medical reviews that meet Oscar’s stringent quality parameters, improve, and educate the clinical staff.
  • Provide clinical determinations based on evidence-based criteria and Oscar internal guidelines and policies, while using clinical knowledge.
  • Receive and review escalated reviews.
  • Conduct peer-to-peer discussions with treating providers to clarify clinical information and to explain review outcome decisions, including feedback on alternate treatment based on medical necessity criteria and evidence-based research.
  • Working familiarity with applicable regulatory and accreditation requirements and Oscar tools and workflows in place to ensure we meet them.

Qualifications

  • MD or DO with a current unrestricted license to practice medicine is required
  • Reviewers must maintain necessary credentials to retain the position
  • Board Certification with 3+ years of clinical practice in one of the following specialties: internal medicine, family medicine, general surgery, emergency medicine, or pediatrics
  • 3+ years of utilization review experience in a managed care plan (health care industry)
  • 1+ years of leadership experience as a people manager

Bonus Points

  • Licensure in multiple Oscar states (CA, AZ, MO and NC); you should be willing to obtain additional state licenses, with Oscar's support.
  • Clinical coding certification (CPC) or the willingness to obtain certification with Oscar’s support.
  • Experience in medical policy and/or clinical coding policy within the health insurance industry.
  • Experience with care management or utilization management within the health insurance industry.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.