About Harver

Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights, the company’s portfolio of solutions enables organizations to make the best talent decisions across the entire employee lifecycle. Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable offerings making hiring better, faster, and fundamentally more fair. More than 1,300 customers trust Harver to help put purpose to work.

At Harver, we are:

• Transparent: We believe in fostering an open, honest, and accountable environment where information flows freely and clearly. We are dedicated to being transparent in our decision-making processes, communication, and actions, both with our customers, peers, and partners.
• Collaborative: We embrace the power of collaboration and recognize that every individual brings unique strengths to the table. We have strong working relationships and partner together with respect, kindness, and empathy to achieve shared goals and deliver impactful results to our peers, customers, and partners.
• Curious: We embrace curiosity as a driving force for continuous learning and innovation. We are committed to being agile, dynamic, and adaptive, always seeking opportunities to improve and evolve in response to new challenges and changing environments.

Job Overview:

The Commercial Account Manager is responsible for the overall account strategy and commercial activities across our clients with a specific focus on driving retention. They will own renewals, price increases, and the identification of growth opportunities to further expand our footprint. This role requires a deep understanding of customer needs, the ability to build strong relationships, and a strategic mindset to identify and pursue commercial activities. The ideal candidate has demonstrated achievements in fast-paced, highly collaborative work environments and comes to Harver with proven success managing a complex, technology-centric, and consultative customer engagement.

In this role you get to:

• Develop, prepare and present commercial proposals that align with customer needs and drive revenue retention.
• Lead negotiations for contract renewals and price increases.
• Initiate and facilitate regular touch-points with clients
• Deliver Quarterly and Annual Business Reviews in collaboration with CSMs to all clients to showcase value through reporting & recommendations
• Work in a collaborative, innovative, and customer-centric (remote) environment; with the mission of growing Harver’s brand and meeting customers where they are
• Build and ensure strong relationships within client organizations beginning with Executives such as the Chief Human Resource Officer and/or VP of TA, HR or Talent.
• Understand customer business objectives and challenges to provide tailored solutions.
• Identify upsell and cross-sell opportunities within existing accounts.
• Collaborate with CSM’s to track customer usage and identify areas for improvement.
• Gather customer feedback and relay insights to internal teams for product improvement and feature development.
• For some regions and driven by customer demand, there is an expectation for moderate travel to client locations throughout the calendar year

We’re looking for people who have:

• Proven track record with renewals, with a deep understanding of SaaS sales cycles.
• Ability to develop account strategies and identify growth opportunities.
• An appetite for growth, innovation, and a creative mind for solving customer challenges and delivering a fantastic customer experience
• Excellent verbal and written communication skills, capable of articulating complex ideas clearly.
• Proficient in using data to drive decisions and assess account health.
• A great depth of enterprise client relations or account management expertise that includes a track record of cultivating customer growth and/or sales via existing customer relationships
• An ability to build productive internal relationships and influence other Harver partners and stakeholders
• Talent Acquisition, Learning & Development and/or Talent Management experience preferred
• Experience building relationships with C-Suite and Executive Level contacts, within the HR Tech space a plus

The successful candidate will rate highly on each of the following competencies: Compelling Communication, Customer Service, Delivers Results, Makes Sound Decisions, Negotiates Conflict, Relationship Management, Teamwork & Collaboration, Work Organization

The benefits of working at Harver

As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. Harverians enjoy:

• A competitive base salary and great incentive program
• Discretionary paid time off — when you need it, take it
• Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members
• Retirement savings programs
• Generous bonus and referral rewards
• Remote-first culture
• Flexible schedules to improve work/life integration

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.