Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s #1 Most Innovative Company in North America in 2023 and #5 on LinkedIn Top Startups 2022.

About the Role

You will be a front-line manager to a group of 5-6 Scale Customer Success Managers. The Scale CSM team collectively manages the success of our SMB & self-service accounts through new and innovative ways to reach our customers at scale. You will be responsible for 1:1 coaching and mentoring, whilst driving the strategy of a new team. If you enjoy building teams from scratch (involved with the strategy and scaling) at a fast-growing company this role is for you. Your role will be very cross functional - working with leaders across Account Management, Sales, Marketing, Ops, Risk, Product, and leadership.

What You Need

• Manage a group of 5-6 Sale Customer Success Managers and provide daily 1:1 mentoring and coaching
• Oversee the daily activities and performance management of individual CSMs to ensure key performance metrics are met
• Partner with Ops to create and polish existing metrics that evaluate the individual and team’s performance
• Partner with Product and Marketing to develop programs to onboard, retain and grow our customers at scale
• Build dashboards (in Salesforce / and other tools) to monitor the success of our customers and the performance of the team
• Hire and quickly ramp new CSMs with training, including Ramp product knowledge, buyer personas, competition, tools training, and plenty of role-plays
• Contribute to the strategy of the team - you will be expected to create strategy around new processes/ideas
• Represent the Scale CSM team cross-functionally with leaders of other departments
• Establish a library of playbook resources for the Scale CSM team
• Maintain a high-performance CSM Team culture and morale (work hard, play hard, rest hard)
• Review and maintain metrics to ensure accurate management reports
• Develop and execute career development and leadership

Requirements

• 1+ years of experience building and leading high-performing customer success, implementation or account management teams with a proven track record of success
• 4+ years of customer success or account management experience as an individual contributor
• A history of consistently over achieving against metrics and KPIs
• Strong collaboration and influencing skills demonstrated through superior communication and presentation skills
• Positive attitude with a focus on having a growth mindset
• Excitement for recruiting and a thoughtful approach to team planning and development
• Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
• A strong track record of negotiating, structuring and executing complex sales agreements
• Proven ability driving process improvements by leveraging strong problem solving and analytical skills.
• Proficient in data-analytics tools like Salesforce and Excel
• You are known for your tremendous work ethic, service leadership, and commitment.

Nice to Have

• Financial services or Fintech experience is a heavy plus.

Compensation

• The annual salary/OTE range for the target level for this role is $170,000-$200,000 + target equity + benefits (including medical, dental, vision, and 401(k)

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• 401k (including employer match)
• Parental Leave
• Unlimited PTO
• WFH stipend to support your home office needs
• Monthly wellness stipend
• Annual education reimbursement
• Relocation support