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People Success Partner



People & HR
New York, NY, USA
Posted on Thursday, June 6, 2024

About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the role

Ramp is hiring a People Success Partner. Reporting to our Senior Manager of People Success, your mission will be to enable our organizations to be as successful and impactful as possible. You will work as a trusted thought partner with leadership to design and implement strategies, policies, and programs that ensure every department head, team manager, and individual contributor can do their best work.

Your scope will be varied and highly impactful, and both strategic and operational. It will include: advising on org design, performance and change management, and employee relations issues; creating and implementing scaled processes to enhance our manager training and talent development programs; and designing and executing on company-wide processes within your organization (including year-end performance reviews, bi-annual engagement surveys, and new employee onboarding).

The perfect candidate will have a deep passion for People Success and be able to marry a knowledge of best practices in the People space with a critical eye that uses first principles to design strategies that are best for Ramp, its various departments, and its people. Our ideal hire is excited to serve as an early member of the People Success team and thrives when asked to identify and act on the highest-impact projects, whatever they may be.

This role is based in our New York office near Madison Square Park. We default to being in the office every day, but stints of working remotely are perfectly fine.

What you'll do

  • Build deep partnerships with department heads, serving as their chief advisor on talent development, organizational design, and performance management questions

  • Coach managers of all levels to successfully performance manage, provide best-in-class feedback and coaching to their reports, and inspire their teams with productive meetings and offsites

  • Provide counsel and guidance on complex employee relations situations

  • Partner with People Operations and Total Rewards to craft and execute large-scale People programs, including enhancing new employee onboarding, engagement surveys, post-survey action plans, and year-end performance reviews (including facilitating calibration and training sessions)

  • Use data to proactively uncover insights into people trends and propose and implement action plans to enhance our employee experience and engagement

  • Design career pathways that enable Ramp to attract and retain top talent

  • Own the roll-out and implementation of your work – no task is too big or too small for you

What you'll need

  • 7+ years of experience in the HR/People space or as a business unit manager (with at least 2 years as a People Partner)

  • Excellent coaching and consulting skills with clients across experience levels (from VPs to first-time managers)

  • No task too big or too small mentality – you’re energized by owning impactful workstreams, both large and small, in an ambiguous environment

  • Knack for using qualitative and quantitative data to distill insights, prioritize among competing initiatives, and design high-impact programs to achieve desired goals

  • High IQ and EQ: you have a lot of intellectual horsepower and the ability to earn trust among leaders through perceptiveness, authenticity, and empathy

  • A strong understanding of employment law and employee relations is preferred, but a strong desire and ability to learn can make up for a lack of experience in this area

  • Top-notch written and interpersonal communication skills

  • Desire to work with other hardworking and supportive coworkers and not be a jerk

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support for NY

  • Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.