Location: New York, NY (Hybrid)

ABOUT THE ROLE:

At Rightway, data is at the heart of everything we do. We are seeking a highly motivated and detail-oriented Data Operations Manager to join our team as we continue to evolve and expand our organization in this period of rapid growth. In this critical role, you will be responsible for managing the quality and reliability of our inbound data feeds, overseeing data mapping and troubleshooting, monitoring data feed timelines, and fostering relationships with key data vendors. Additionally, you will be tasked with enhancing our existing operational processes to drive efficiency and elevate data quality.

WHAT YOU’LL DO:

Data Feed Management:

• Ensure the timely and accurate receipt of inbound data feeds from various sources.
• Monitor data feed schedules and proactively address any delays or discrepancies.
• Collaborate with internal client-facing teams and external client contacts to resolve data quality issues and optimize data delivery.

Data Mapping and Troubleshooting:

• Create and maintain data mapping documentation to ensure proper data transformation.
• Identify and resolve data integration challenges, working closely with our technical team.

Vendor Relationship Management:

• Cultivate and maintain positive relationships with data vendors to ensure ongoing data quality and reliability.
• Manage queue of open requests for new data assets from vendors.

Process Improvement:

• Analyze existing data operations processes and identify opportunities for efficiency gains.
• Develop and implement process improvements to enhance data quality and reduce operational friction.

WHO YOU ARE:

• Proven experience in data operations or a related role, preferably in the healthcare or technology sector
• Strong understanding of data integration, mapping, and troubleshooting techniques
• Enthusiasm for refining and building processes that drive efficiency and consistency
• Strong problem-solving skills and a commitment to resolving member issues effectively
• Excellent communication and negotiation skills
• Analytical mindset with a focus on continuous improvement
• Ability to work independently and collaboratively in a dynamic startup environment

REQUIRED SKILLS AND EXPERIENCE:

• Proficiency in SQL, data management tools and platforms
• Knowledge of extract-load-transform (ELT) processes
• Experience working in agile environments
• Start up experience is highly desirable

BASE SALARY: $115,000-130,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

• We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

#LI-Hybrid