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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

A self-starter who is collaborative and experienced in leading cross-functional projects and balancing multiple priorities. In this role, you’ll help structure the Global SMB and Emerging Product operating cadence, support strategic programs, and contribute to some of our most strategic customer engagements and drive consistency and best practices for successful executive meetings and engagements.

This role is a hybrid of traditional sales strategy, market analysis, and business operational support roles with program / project management jobs that build and maintain systems and processes over long periods of time. This is a high performance team chartered with assisting the Business Unit in driving the next wave of growth.

Part of your success will be measured by ACV and AOV influenced, ability to build a process and execute that strategy while taking a data-first approach, and direct feedback from the field and x-functional partners as your primary stakeholders.

Responsibilities

• Organize, lead, and collaborate with internal and external stakeholders to understand customer health, sentiments, and needs; establish and run strategic programs or events to support them

• Organize, lead, and collaborate with extended ecosystem to run the Customer Advisory Council

• Execute a unified strategy (inclusive of people, process, and technology) and process for customer engagements

• Define and support Business Unit operations such as leadership meetings, all-hands calls, and other business rhythm cadences

• Work cross-functionally with Enablement, Marketing, and the Sales Organization to:

• Enable Sales on how and when to utilize executive engagement in ongoing pursuits

• Enable Sales on briefing processes and best practices

• Enable Sales on tools and systems to help track and utilize information pre and post-engagement

• Work cross-functionally with all ELT Offices, Marketing, and Americas Sales Organization to:

• Utilize Data analysis to prioritize customer engagements and identify untapped market potential

• Execute Nomination and Communications process once prioritization is decided

• Support meeting preparation and execution; Support Onsite Events, as needed

• Ensure consistent, executive-level briefing standards and appropriate follow up for all engagements / events to track and measure impact of executive engagement

• Work Independently to:

• Use data analysis and catalogued engagements to executive engagement holistically and present recommendations to senior management

• Design and interpret key performance metrics, and craft plans to address pronounced weakness

• Build executive presentations, crafting the messaging and readouts to Sales

• Identify business needs and creative solutions to meet needs

• Regularly refresh processes & stay dynamic to meet shifting needs of our internal and external customers

• Lead special projects for the Sales business, will depend on business need, interest, an aptitude

• Lead strategic programs in support of dedicated business leaders

Skills & Experience to Do the Job

• Stellar independent problem solving skills: demonstrated ability to structure complex problems, develop solutions with little guidance, and craft high quality, analytically sound, detail oriented outputs

• Proven analytical experience; ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and executive-level presentations

• Strong executive presence and engagement skills with senior executive and customer audience

• Highly collaborative style with strong influence skills in a cross-functional, matrix environment

• Creative and comfortable with ambiguity, exploration, and iteration in a fast-paced environment / respond with a sense of urgency

• Dynamic, empathetic, and flexible in communication and work styles depending on context and team dynamic

• Highly organized, ability to coordinate activities of senior leaders to drive alignment and attainment of goals

• Ability to execute at both the strategic and tactical level, able to roll up their sleeves to get things done

• Deep understanding of Salesforce: technology solutions, thought leadership, values, and culture – experience implementing and/or using Salesforce a plus

• Advanced in Google / Microsoft Tools, comfortable working with large data sets, and eagerness to learn how to extract and utilize data from our internal systems

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $138,800 to $190,900.

For Colorado-based roles, the base salary hiring range for this position is $115,600 to $159,000.

For California-based roles, the base salary hiring range for this position is $127,200 to $190,900.

For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.