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Sr. Director, Chief of Staff and Customer Engagement for the Global President Professional Services

The Chief of Staff acts as a strategic partner and "force multiplier" for the President of Professional Services. You will align with the President’s strategy and collaborate across the organization to ensure that priorities are executed and translated into measurable business impact. A primary focus will be working directly with customers, account teams and other COS across Professional Services, Sales, Product, Engineering and Customer Success to ensure that the President is accessible, responsive, and continuously connected to customers. This is a high-visibility leadership role requiring a blend of emotional intelligence, executive presence, excellent communication skills, and the ability to influence without authority across a matrixed global organization. This role requires the ability to orchestrate many items while also being able to zoom into and out of details quickly to ensure information is being surfaced to the Professional Services President in a timely manner.

Core Responsibilities

Professional Services & Customer Engagement

Customer Engagements: In this pivotal role, you will be instrumental in ensuring the President of Professional Services is continuously and meaningfully connected with both our valued employees and strategic customers. You will craft and execute strategic engagement initiatives that foster deep understanding, build trust, and drive positive outcomes for both our internal teams and external customers. This is a highly visible role with direct access to top execs across Salesforce.
Market Leadership: Partner with Marketing, PR and Communications to map the President’s external communication driving thought leadership across our Products and Industries such as Agentforce, Data 360 and Life Sciences, Professional services and to amplify Customer Success Stories.
Customer Advocacy: Oversee customer participation in major events (e.g., Dreamforce) and ensure the Services teams are prepared to address customer pain points. Orchestrate and coordinate customer engagement follow-up actions and communications as needed across the organization.
Customer Communication: Ghostwrite customer communications and email outreach as requested by the account team or required as a follow-up from customer engagement. Ensure ongoing executive-level communications.
Customer Portfolio: Build and optimize the strategic customer and partner portfolio on an annual and quarterly basis, working closely with Sales and T&P leadership.
Customer Impact: Create key measures of influence to communicate the impact the Professional Services is having across all customer engagements.
Special Projects & Philanthropy: Lead high-impact initiatives for the Office of the President, including philanthropic priorities and culture-building programs across a global, often remote, workforce.

Business and Organizational Alignment

Office of the President: Assist with managing the "operating cadence" for the Office of the President together with the Principal Executive Assistant. Work closely with the EVP of Strategy & Operations and the President’s EA to drive Global Leadership Meetings, Quarterly Business Reviews (QBRs), OU Summits, Deal Reviews and Delivery excellence deep-dives.
Communication & Transparency: Manage information flow with urgency and discretion. Keep the leadership team and global workforce informed, working very closely with the communications leader for Global Professional Services.

Executive Communication & Advocacy

Briefing & Presence: Ensure the President is expertly briefed for every internal and external activity, including objectives and presentation content.
Information Flow: Manage the "air traffic control" of information, ensuring the right details surface to the President at the right time. Including connections with cross-company Chief of Staffs and Exec Communications lead.
Diplomatic Liaison: Represent the President in meetings as needed and coordinate between leadership (Services, Sales, Product & Engineering, Partners, ES, Exec Comms), and external partners to resolve escalations.

Qualifications

Experience: 10+ years of relevant experience (Strategy, Sales, Professional Services or CoS roles), with at least 5+ years in a strategic leadership capacity within a global software or consulting organization.
Services Acumen: Familiarity with the mechanics of a services business (e.g., utilization, margins, billable hours, and project lifecycle) and customers.
Execution Excellence: Proven ability to manage complex administrative and operational tasks with high attention to detail and process.
Technical Savvy: Deep competency in Salesforce applications and virtual collaboration tools. Strives to innovate leveraging the latest technologies in engaging with employees and customers.
Communication: Exceptional oral and written skills, with the ability to "zoom in and out" of details and communicate clearly with C-suite executives.
Salesforce Smart: Internal Salesforce experience or experience with the Salesforce application a plus.
Agility: Ability to work successfully at both the strategic level (long-term planning) and the tactical level (day-to-day firefighting).
Global: Ability to engage across cultures with customers, executives and teams, and to travel with the President as needed.
Education: BA/BS degree required; MBA or advanced degree preferred.

Additional Desired Skills/Traits

Strong executive presence.
Strong sense of urgency.
High attention to detail – ability to zoom in & out quickly
Passionate about customers.
Strong ability to execute and ability to know when to delegate.
Demonstrated ability to develop relationships with senior executives and lead through influence.
Exercises impeccable judgment, maturity, discretion, confidentiality.
High tolerance for ambiguity, complexity, and changing priorities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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Chief of Staff, Global Professional Services