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Design Manager, Member Growth

Spring Health

Spring Health

Design, Sales & Business Development
Remote
Posted on Tuesday, June 11, 2024

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Associate Director of Product Design, Member Experience the Product Design Manager, Member Growth will operate both as a manager and an individual contractor, leading design quality across all of Spring’s member growth initiatives. As a manager, you will be accountable for three pods, manage two designers, and partner with the Product and Design leadership teams to establish product direction, prioritize investments, and improve operations to remove mental health barriers worldwide. As an individual contributor, you will practice the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve. As we scale Member Growth, you will hire additional design resources and transition to a full-time manager role.


What you’ll be doing:

  • Oversee product and design quality of the entire member growth funnel. Take ownership of design for three cross-functional pods that are focused specifically on helping people with Spring as a benefit create their account, book their first visit, and stay in care until they improve.
  • Individual contributor on one of the member funnel pods. Collaboratively define problems, develop solutions, and ship high quality (both solution and visual quality) work that impact pod KPIs. Expect to contribute as an IC for the first 6-12 months.
  • People management of two designers. Ensure the people on your team are engaged, growing, and creating impact through 1:1s, coaching, career development, and performance management.
  • Translate business objectives into actionable product strategy. Collaborate with Product, Marketing, Engineering, Data Science, and User Research to refine the product vision, develop a product strategy, and communicate it clearly to each of the pods you manage so they can successfully contribute to the company’s success.
  • Maintain product quality and operational efficiency. Quickly discern quality and velocity detractors when reviewing design work, assessing processes, and improving culture. Create cohesion between the goals of Design and Design Systems with the goals of Member Experience.
  • Creative leadership. Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

  • Impact on product and business metrics: Increase the conversion rate of users through three key areas of Spring’s member funnel.
  • Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
  • Impact on people metrics: Ensure your team remains healthy as measured by Spring’s Thriving Index and employee NPS (eNPS).

What we expect from you:

  • Portfolio work that demonstrates your experience working in a growth design role and having impact on growth metrics.
  • Extensive experience as a senior or lead IC product designer with high level of competency in the end-to-end product design process.
  • Comfortable working in fast paced and ambiguous environments. Highly efficient at solving problems and executing design solutions.
  • A portfolio demonstrating your ability to create and deliver impactful work and showcase your definition of design quality.
  • 2-3 years of previous experience leading teams with at least two direct reports. A successful track record of empowering high-performing design teams, inclusive of product and marketing designers.
  • The ability to to influence change and build trust through clear and precise communication at multiple levels.
  • An experiment and metrics-driven approach to design, with the ability to coach teams on how to effectively mix quantitative and qualitative research and when to learn by shipping.


While not required, an ideal candidate would also have:

  • Experience working on consumer-facing products early in the funnel
  • Experience working with brand or marketing teams

The target base salary range for this position is $179,100 - $218,550, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.


Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Please note: You must wait 60 days before re-applying for the same job. Additionally, you can apply to up to three jobs within a rolling 30 day window. Focus on applying to jobs that are the most suitable match for your talents by carefully reading the overview and qualification information.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values


Hypergrowth meets impact

What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.

You And Your family:

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.