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Director, DEI & Employee Experience

Spring Health

Spring Health

Remote
Posted on Tuesday, June 18, 2024

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are seeking a dynamic and visionary Director of DEI & Employee Experience to join our leadership team. Reporting to the Senior Director of Employee Experience, this role will be pivotal in shaping our organizational culture and performance, ensuring a workplace where every employee feels inspired, energized, and empowered. The Director of DEI & Employee Experience will revolutionize how Spring Health empowers team member performance and success while promoting diversity, equity, and inclusion across the organization. They will be responsible for developing and implementing strategies, programs, and initiatives that foster a culture of belonging, drive positive employee engagement, and evolve our comprehensive DEI strategy to ensure alignment with our organization's values, goals, and business objectives.

What you’ll be doing:

  • Lead continued culture and employee experience evolution through execution of Spring Health’s engagement survey (Thriving Index) and design and deliver programs that address the cultural and organizational opportunities identified in our survey data.
  • Develop and implement a comprehensive DEI strategy that embeds our DEI mission and programs throughout the organization.
  • Promoting the employee experience like the customer experience, use feedback from our team members to create a powerful employee experience strategy and impactful action planning to help our team members thrive.
  • Lead the charge to refresh Spring Health’s values into actionable operating principles, and create a powerful culture manifesto that clearly illustrates the evolution of Spring’s company culture.
  • Lead initiatives to create a positive and inclusive workplace culture that promotes employee engagement and wellbeing.
  • Collaborate with senior leadership and serve as a thought partners to integrate DEI principles into all aspects of the employee lifecycle, including recruitment, hiring, onboarding, training, performance management, and offboarding.
  • Collaborate with the People Team and other departments to ensure equitable policies, practices, and opportunities for all employees.
  • Partner with talent acquisition and hiring managers to implement inclusive recruitment and retention practices that attract and retain diverse talent.
  • Conduct regular assessments and analysis of workforce demographics, employee engagement, and DEI metrics to identify areas for improvement and track progress over time.
  • Design and deliver training programs, workshops, and educational resources to promote awareness, understanding, and accountability around DEI topics.
  • Serve as a resource and trusted advisor to employees and leaders on DEI-related matters, providing guidance, support, and facilitating open dialogue.
  • Establish and track key performance indicators (KPIs) to measure the effectiveness of DEI initiatives and employee experience programs.

What success looks like in this role:

  • Thriving Index (engagement survey) scores averaging 75+
  • Increase Thriving Index scores across underrepresented groups
  • Reduce voluntary turnover rates, especially among underrepresented groups and top talent
  • Increase the representation of diverse groups across all levels of the organization
  • Ensure 100% participation in DEI training programs
  • Increase internal promotions and lateral moves, especially for underrepresented groups.

What we expect from you:

  • Minimum of 7 years in DEI, employee engagement, or related roles
  • 5+ years leading change management and communications in a hyper-growth environment.
  • Proven experience in innovating programs designed to empower team members and foster inclusion and belonging.
  • Track record of anticipating and solving problems, demonstrating the ability to "see around corners."
  • Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field required; Master’s degree preferred.
  • Strong knowledge of DEI principles, practices, and legal requirements.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proven ability to drive cultural change and influence at all levels of the organization.
  • Experience with employee engagement and satisfaction measurement tools and methodologies.
  • Outstanding ability to read the tone and sentiment of our culture and adapt accordingly.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Ability to speak and write concisely, commandingly, and inspiringly.
  • Passionate about creating inclusive and engaging workplace environments.
  • Strategic thinker with a proactive and innovative approach.
  • Strong ethical standards and a commitment to integrity.
  • Comfort working in highly ambiguous roles with the ability to create structure and direction where little exists.
  • Insatiable curiosity to learn and understand our business and operating model.
  • High sense of urgency and results-focused combined with a service orientation.
  • Naturally relentless in breaking barriers to get things done with speed and quality.
  • Fearless creativity and comfort with ambiguity.

The target base salary range for this position is $149,000 - $198,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.

You And Your family:

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.