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Product Success Manager - Bilingual Spanish/English - Remote Mexico



Mexico · Remote
Posted on Monday, March 27, 2023

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Product Success Manager

This role is based in Mexico and must be bilingual in Spanish/English

Who You Are & What Makes You Qualified

  • 3-5 years of experience preferably in SAAS in product related roles and/or digital marketing experience in social platforms.

  • Stem degree required

  • Hands on experience in technology - (implementation consultant, product manager, etc)

  • Hands on experience in technology - (implementation consultant, product manager, etc)

  • Excellent communication

What You’ll Do

  • Candidate must have hands on experience in technology implementation.

  • Identify, comprehend, and clearly articulate clients’ requirements to define, analyze and implement an end-to-end solution

  • Analyze and elevate client’s engagement with the platform features and capabilities, adoption of the product and build a compelling case for embracing new features, hence paving way for an upsell or cross-sell.

  • Analyze clients’ performance and prescribe methodologies for efficient budget management, faster growth, higher conversions, and an effective customer engagement.

  • Collaborate with our technology partners to build expertise on the social media management software.

  • Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.

  • Find opportunities for increased efficiency for clients and provide subject matter expertise on the best fit across message, media & channel.

  • Work with clients to improve the paid services and its alignment with the client's core business.

  • Capturing development areas for product improvement and drive interlocks with product managers and engineering for vital improvements.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact .