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Senior Billing Analyst



Posted on Wednesday, June 28, 2023

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sr. Billing Analyst

What You’ll Do:

  • Review customer contracts for customer billing requirements, including billing cadence, billing and shipping addresses, payment terms, PO requirements, etc., to ensure completeness and alignment with related Salesforce opportunity

  • Enter custom billing schedules and other required billing information in NetSuite

  • Perform billing for all new and existing customer contracts

  • Deliver customer invoices as per the customer preferred method including uploads to various customer portals, i.e., Ariba, Coupa

  • Prepare regular billing forecasts for management reporting and analysis

  • Prepare and report various billing metrics

  • Perform billing related SOX controls

  • Ensure monthly revenue is billed in the correct period through system reporting and trend analysis

  • Gather support, calculate and manage billing for usage based services

  • Play a key role in the implementation and ongoing maintenance of new Zone & Co billing application in NetSuite

  • Work closely with cross-functional teams (Sales, Legal, Account Receivable, Credit and Collections to resolve billing issues

  • Work closely with internal and external auditors and provide timely responses to any audit requests

  • Ad-hoc projects as needed


  • Exceptional organizational skills with the ability to manage multiple priorities and meet

  • Excellent attention to detail

  • Strong written, verbal, and interpersonal communications skills to convey information and instructions in a clear, concise, and specific manner

  • Ability to cultivate a strong commitment to quality, teamwork, collaborative problem solving and achievement of objectives

Desired Skills And Experience

  • 3‐5 years of experience in a general ledger accounting or billing role

  • Bachelor’s degree in accounting, finance, or a related field

  • Familiarity with Microsoft Office, advanced Excel skills, NetSuite accounting system and Salesforce CRM a plus


Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact .

Compensation Range

$67,000 - $89,000 - $111,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.