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Technical Project Manager



IT, Operations
Posted on Thursday, June 29, 2023

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Technical Project Manager - Integrations

* Experience managing projects across cross functional teams, building sustainable processes and
coordinating release schedules.
* Bachelors / Masters degree in Engineering / related field or its equivalent.
* 5+ years of technical Project management experience with demonstrated understanding of Project
Management processes and tools.
* 3+ years of experience working directly with engineering teams.
* Demonstrate experience in a complex customer-facing role within the information technology industry.
* Experience managing US based customers.
* Strong written and verbal communication skills with the ability to present complex technical
information in a clear and concise manner to a variety of audiences.
* Basic Knowledge of APIs, application layer protocols (e.g. HTTP) and Integrations - experience with
tools like postman, SOAP UI etc.
* Ability to independently manage the operational aspects of ongoing projects and serves as liaison
between client stakeholders and Sprinklr product managers , Engineering teams.
* Ability to work in a dynamic fast-paced environment.
* Show experience of managing and delivering large technical customer projects successfully and
influencing stakeholders across the teams
* Demonstrate a passion for excellence through sound judgment, solid decision making and contingency
* Have excellent communication and presentation skills to articulate highly technical information in a
clear and easy to understand manner.
* Strong sense of personal responsibility and accountability for delivering high quality work.
* Self-motivated individual that possesses excellent time management and organizational skills.

* Owning the delivery of Sprinklr Integrations by leveraging standardized Connectors and customized Enterprise Software Solutions, in complex customer environments.
* Ensuring Successful delivery of the Projects to make sure Business and Functional objectives for the customer are fulfilled.
* Engaging from early pre-sales cycles of the Project to the successful delivery and then handing over the project to Success teams.
* Requirement Gathering - Business, Function and Technical Requirements from customer/vendors.
* Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners.
* Establishes, plans, and executes major milestone reviews and decision gates with client stakeholders to complete the project life cycle.
* Prepare thorough Documentations - Project kick off presentations, Detailed Project schedule/Plans, UAT documentations, Project Trackers etc.
* Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives
* Ability to lead and motivate cross-functional teams and interact with all levels.
* Assign and monitor work of Sprinklr client assigned technical personnel, ensuring that project steps are in alignment with business objectives
* Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
* Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.
* Manage and appropriately escalate: delivery impediments, risks, issues, and changes associated to Sprinklr product development initiatives.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact .