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Product Support Engineer

Sprinklr

Sprinklr

Software Engineering, Product, Customer Service
Posted on Thursday, July 20, 2023

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You'll Do

The Product Support Engineer is responsible for providing high-quality product support for the Sprinklr platform and/or Sprinklr products. This person will also work on other projects and KCS documentation as required. Product Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non- technical end users within SLA.

Shift Timings - must be comfortable to work in 24x7 rotational shift

What Are Your Responsibilities

  • Duplicating and troubleshooting product and technical issues faced by clients, working

  • Developing in-depth product expertise in order to provide solutions for product issues

  • Taking ownership of technical issues, understanding customer requirements and

  • workflow, and working within escalation processes to resolve more advanced issues

Who You Are & What Makes You Qualified

  • Strong knowledge of MySQL, Familiarity with MongoDB a plus

  • Education level: Bachelor’s degree in a technical field, or equivalent work experience in a software/support and services

  • Excellent written and verbal skills

  • Strong analytical and problem-solving skills

  • Ability to work in a highly collaborative and fast-paced environment

  • Solid grasp of the web and social media

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact .