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Contact Center Senior Solutions Consultant - Presales



Sales & Business Development
Remote · New York, NY, USA
Posted on Wednesday, February 7, 2024

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is looking for a Contact Center Sr Solutions Consultant who will partner with our Large Enterprise sales organization to help drive revenue for Sprinklr’s Service products.

At Sprinklr, Sr Solution Consultants have both the technical knowledge as well as the business consulting acumen to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge, and have the ability to provide inisghts, building rapport easily while being a trusted advisor.

Main Responsibilities:

  • Act as a key member of the account team, working directly with prospects and customers during sales cycles, to build confidence and excitement around Sprinklr’s Service products and integrations with customer systems

  • Conduct in depth discovery on the customer’s current and future states and positive business outcomes

  • Lead presales activities that include building and delivering compelling presentations, making solution recomenations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities

  • Collaborate with the Sprinklr ecosystem (i.e. architects, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements

  • Keep up with an aggressive training schedule and maintain up to date Sprinklr product certifications

  • Willingness for up to 40% travel, largely within the US and LATAM

Skills & Experience

  • 3+ years of experience in a presales role, preferrably with a CCaaS based company

  • Clear communicator who can command engagements with Executives, IT, and business leads/practitioners

  • Experience with customer journey mapping and conducting solution discovery workshops

  • Methodical and meticulous approach to preparation and execution

  • Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics

  • The ability to effectively interact with business and technical audiences in the English language (required) and Spanish or Portuguese (desirable)

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$100,000 - $133,000 - $166,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.