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Senior Manager, Global Billing and Collections



London, UK · California, USA · North Carolina, USA · Wisconsin, USA · Utah, USA · Tennessee, USA · South Carolina, USA · Texas, USA · Rhode Island, USA · Washington, DC, USA · Pennsylvania, USA · Oregon, USA · Ohio, USA · North Dakota, USA · Nevada, USA · New Hampshire, USA · Wyoming, USA · Nebraska, USA · Montana, USA · Missouri, USA · Minnesota, USA · Massachusetts, USA · Michigan, USA · Idaho, USA · Maine, USA · Maryland, USA · Indiana, USA · Illinois, USA · Iowa, USA · Georgia, USA · Florida, USA · Arizona, USA · Alabama, USA · Remote
Posted on Friday, April 5, 2024

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is looking for an experienced and driven Global Senior Manager, Credit & Collections to join our team.

The Senior Manager will play a key role within the Order to Cash team and broader Finance organization to provide real-time support and analytics. Reporting to the Global Sr. Director of Revenue Accounting, you will lead a team of analysts across multiple time zones to scale and automate day to day operations, month-end close activities, as well as support strategic initiatives across the organization.

What it looks like:

  • Refinement and enforcement of credit and collections policy that mitigates company risk and exposure.

  • Manage and build a robust collection team with a global footprint.

  • Develop, track, and report regular updates to senior management of KPIs, analysis, and trends.

  • Responsibility for cash forecasting, DSO, Aging profiles, and trend analysis.

  • Ownership of deliverables to internal and external audits that are complete and accurate.

  • Manage collections escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company.

  • Partner with FP&A to develop accurate collections targets.

  • Partner with customer-facing teams, building strong relationships both internally and with customers.

  • Hire, lead, and mentor talent, enhance performance, achieve career aspirations and ensure succession planning in high impact roles.

Your Experience:

  • Minimum of 10+ years of experience in collections in enterprise SaaS.

  • Knowledge and experience with NetSuite, Salesforce, Power BI is a plus.

  • Intermediate to Advanced Excel Skills.

  • Experience in high-growth technology (or similar) companies is a plus.

  • Proven track record of leading successful collections teams.

  • Understanding of month end close, GAAP, SOX and audit concepts and requirements as it relates to Billing and Collections.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$100,000 - $133,000 - $166,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.