Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

AR Manager, in this role, you will manage the Billings and Collections team, related processes and functions, partnering closely with Revenue Operations and Revenue Accounting teams to drive efficiency and scalability. This role will require both the ability to think strategically about long term scalability and growth while being able to execute tactically.

You will partner with key stakeholders to identify changes to business processes and opportunities for automation and process enhancement. You will routinely engage with Finance leadership to inform on key metrics and drive change to improve the billing process and cash conversion.

You will lead a highly motivated team to achieve and surpass billings and collections targets while also solutioning for opportunities to further automate. Key success in this role will be your ability to motivate team members, engage with customers, manage escalations, and serve as a thought partner to cross functional stakeholders while scaling with the business needs.

What you'll do

Oversee and manage day-to-day billings/collections operations and manage escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company
Implement framework and administer policies to improve the accounts receivable function
Support monthly accounting close cycles and ensure internal and external reporting deadlines are met; includes real-time analysis and review, as well as supporting close and financial reporting reviews following close
Own the Bad Debt Analysis, Cash Forecasting, and other AR Driven responsibilities
Analyze billings/collections data to identify trends and opportunities to inform data-driven decisions and initiatives
Establish factoring policies and procedures that include research and analyses to make recommendations to the revenue recognition team.
Implement accounts receivable automation projects to promote efficiencies and reduce manual transactions
Maintain, track, and report Billings/Collections scoreboard statistics and KPI metrics
Provide thought leadership to drive end to end accounts receivable initiatives and enhancements
Represent the interests of Billings/Collections in cross functional projects
Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.
Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.
Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
Build a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee retention and development
Manage off-shore team to drive industry standard success and efficiency
Perform backup functions for accounts receivable daily responsibilities and tasks
Support internal and external audits
Collaborate with cross-functional partners in a Slack-heavy communication ecosystem
Partner with FP&A to develop and communicate billings/collections targets and forecast cash collections accurately
Partner with key personnel on new business initiatives to ensure invoicing and receivables management procedures are met within established parameters

Who you are

Minimum of 7+ years of Accounting/Billings/Collections experience, experience in high-growth enterprise SaaS or technology public companies is a plus
Knowledge and experience with financial system applications such as Workday, Salesforce, Slack and strong Excel, or PowerPoint skills
Strong communication skills and the ability to understand and articulate existing challenges and obtain buy-in from stakeholders to drive towards a solution

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$100,000 - $133,000 - $166,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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