Lead Product Success Manager
Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Sprinklr’s Advertising Success Team empowers the top brands in the world to be more strategic, successful and market competitive using Sprinklr’s Advertising Platform and Product. We are looking to add more top talent to our team, as we ensure the following outcomes for every customer:
Deliver Value: Leverage technical, domain and industry expertise, as well as a deep, always evolving, understanding of customers marketing programs and corporate objectives, to prescribe high value, strategic use cases of Sprinklr’s Advertising and Marketing product, features and platform, aligned to increased ROI from Sprinklr, customer retention and growth.
Drive Adoption: Ability to understand and orchestrate Sprinklr program expansion plans to effectively increase strategic feature adoption and utilization of new products and features across multiple business units, teams, agencies and markets within a single customer.
Establish Relationships: Be known to your customers as a Sprinklr Advertising and Marketing expert, and a trusted, strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. Establish and champion relationships built on trust with every new customer, develop client and agency champions, and identify key collaborators.
Travel for customer and agency in person meetings. Ability to meet in NYC more frequently and for onsite meetings or to host customers in our NYC office (HQ). There is flexibility based on how you schedule.
What Are Your Responsibilities
Primary ownership and accountability for driving Advertising and Marketing product and feature adoption, and retention for complex customers who require higher-touch service, solutioning and technical expertise.
Together with the broader account team, partner on strategic account planning, program expansion and related activities to evolve customers use cases and value from Sprinklr Advertising and Marketing and across other Sprinklr products.
With excellent communication skills, confidence and command, engage with key customer and agency stakeholders with various personas including with C-level decision makers.
Effectively partner internally with cross-functional teams, including Product Managers, Engineering, Managed Services, Implementation, Support and Training teams, to ensure seamless value delivery and service experience for your customers.
Represent and advocate for your customers current and future needs with Sprinklr Senior Leadership and Executive Leadership Team, ensuring global alignment and knowledge transfer, and map and establish key customer stakeholder relationships with the appropriate Sprinklr Executives.
Understand the customers product use and marketing program to identify, comprehend, and clearly articulate customers' current and future requirements to Sprinklr’s Product Leadership to inform roadmap and ensure relevancy.
Constantly evolve understanding of the advertising and marketing industry, domain, technologies, competitors, trends and news, fueled by your curiosity and intellect.
Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell.
Provide ongoing training support and ad hoc training sessions to always keep customers educated on Sprinklr know-hows.
Who You Are & What Makes You Qualified
5+ years of experience in advertising technology or media buying platform (ad-tech/mar-tech) and industries with a proven record of growing strategic accounts. Experience in paid social account management or paid social campaign management at a brand, agency, channel or technology will give you an advantage.
Demonstrated experience and a passion for the social media technology universe and evolution (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
Industry specific knowledge across different verticals or lines of business preferred
4-year Bachelor's Degree
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$110,000 - $146,000 - $183,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.