Squarespace is looking for a Senior Operations Manager to support the Commercial Strategy team's mission to accelerate revenue growth by ensuring the team performs at its best with efficiency. Your responsibilities will include ensuring clear project/program planning, transparent progress tracking, risk mitigation, team process improvements, and efficient and scalable delivery. You will help connect the dots across people and projects, and proactively surface opportunities to go beyond the status quo.

The Commercial Strategy team accelerates revenue growth data-driven strategies that optimize pricing, product monetization, and profitability. We drive alignment across the company to ensure successful execution of various initiatives, partnering with product, business, and engineering teams. You will report to the Director of Commercial Strategy and work hybrid from our NYC office 2-3 days per week.

You'll Get To...

Project/Program Management

• Create clear plans related to scope, milestones, tasks, roles and responsibilities, risk identification and mitigation, issue management, dependencies, etc.
• Break down silos and bridge communication gaps across teams; identify and communicate conflicting priorities or constraints
• Track project status and provide clear and concise updates to stakeholders
• Facilitate effective communication and collaboration between the Commercial Strategy team and cross-functional partners including Product Management, Technical Program Managers, Engineers, Analysts, User Researchers (UXR)
• Coordinate with key partners (Tax, Legal, Finance) to ensure compliance with policies
• Work closely with Commercial Strategy team members to ensure high confidence in delivering work within tight timelines
• Manage scope, timelines and delivery when partnering with vendors to execute research related work

Team Operations & Processes

• Design and implement sustainable processes and playbooks to support collaborative and transparent execution
• Proactively identify bottlenecks and inefficiencies in team workflows and proposed solutions
• Hold teams accountable for delivering on commitments and help remove blockers
• Manage the team's operating rhythm, including project lifecycles, planning cycles, goal-setting processes, team rituals, and leadership updates
• Establish regular reviews of key pricing levers, including foreign currencies, discounts, and optimization opportunities
• Create and maintain a source of truth for pricing and packaging decisions
• Develop and drive best practices for knowledge sharing and documentation within the team

Who We're Looking For

• 5+ years of experience in technical or software program management, operations management, or project management, helping to manage cross-functional projects with stakeholders from diverse disciplines to help deliver products, features, etc.
• Strong working knowledge of the product development process, SDLC, Agile, Scrum, Waterfall
• Experience with A/B testing methodologies and processes; some understanding of statistical and financial analysis; understanding of qualitative and quantitative research
• Experience shipping products globally with some understanding of the localization and internationalization process
• Ability to work collaboratively, influencing without direct authority and with stakeholders from different disciplines at all levels across the organization
• Exceptional communication, presentation, and stakeholder management skills
• Proven track record of bringing structure and predictability to a fast-paced environment, handling context-switching with ease and grace
• Proficiency in Jira, Google Workspace applications, Excel, Looker, Amplitude
• Interest in software products, business strategy, competitive landscape, market analysis
• Preference for direct experience related to online checkout, billing, payment processors, financial solutions, and pricing models and strategies.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $126,500 - $203,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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