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Customer Success Manager (f/m/d)

Taktile

Taktile

Customer Service, Sales & Business Development
New York, NY, USA
Posted on Tuesday, June 11, 2024
About the role

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day.

  • Taktile is based in Berlin and New York City.

  • Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.

  • Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.

  • Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.

  • Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies.

That's where you come in.

As a Customer Success Manager at Taktile you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission critical business decisions. You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile.

ABOUT YOU

  • You have 2-3 years of work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion

  • You are collaborative and work well with your peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team

  • You are curious and customer centric and deeply care about the value customers get from the Taktile platform

  • You enjoy learning about prospects' businesses and helping them solve challenges

  • You have experience in planning and managing project scopes, expectations and timelines across internal and external stakeholders

What You'll Do
  • You will closely collaborate with Taktile’s Account Executive and Solution Engineers to ensure Taktile’s customers get business value from Taktile throughout their entire customer lifecycle

  • You will build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams

  • You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage

  • You will orchestrate and drive customer renewals and identify opportunities for account growth (e.g. new use cases, teams adopting Taktile)

  • You will design and conceptualize programs to increase business value customers get from the Taktile platform

  • You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems

  • You will create re-usable collateral, best practices & tools within the Customer Success and Go-To-Market team

Ideal, But Not Required
  • You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)

  • You have collected first experience in leading a team

  • You demonstrate strong analytical skills and have a hands-on mentality

  • You have knowledge of APIs and know Python and SQL

  • You communicate confidently in Spanish

Our Offer
  • Receive top-of-market equity and cash compensation.

  • Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes.

  • Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world.

  • Make an impact and meaningfully shape an early-stage company.

  • Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.

  • Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

  • Use the equipment of your choice including a meaningful home office set-up.

Our Stance
  • We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply

  • We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears

About us
Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000’000 critical business decisions every day.

Taktile is based in Berlin, London and New York City. It was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. We have accumulated extensive work experience at leading tech companies, startups, and the enterprise software sphere.

Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath.