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Strategic Operations Manager, US&C Delivery - Eater Ops

Uber

Uber

Operations
New York, NY, USA
Posted on Wednesday, September 13, 2023
About The RoleUber Eats is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries or to celebrate with a bottle of wine. The options are endless. Working at Uber Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.We are looking for an outstanding individual to join our US & Canada Strategic Operations team who is passionate about designing and building creative solutions to our most complex problems. You will work closely with our Leadership Team, and drive alignment across the entire organization, including Product, Engineering, and Customer Support.In this US&C Eater Operations Manager role on our Allocation & Strategy vertical, you will help shape the demand strategy and optimize investment allocation across consumer segments in the US. You’ll lead end-to-end efforts by designing and deploying high-impact projects and experiments to drive growth and efficiency. This role will partner closely with US General Managers, Territory (Local) Operations, CRM/Marketing, Product, Finance, Strategy & Planning, and Marketplace Operations. Core Activities Will Include
  • Tracking and analyzing demand performance to identify growth opportunities and key trends
  • Creating and executing promotional campaigns; measuring the efficiency of consumer promotions and providing recommendations for optimizations
  • Partnering with Marketplace Operations, Tech, Finance, and Local Operations to help develop investment allocation frameworks based on our business goals and guidance to efficiently grow consumer demand and retention
  • Working with other US & Canada Eater Ops teammates to set budget guidance for each segment and help build a comprehensive lifecycle management strategy
  • Partnering with Business Development on the deal assessment and tracking of large-scale consumer partnerships for Uber’s platform
What You'll Do
  • Analyze the cost efficiency and performance of different subsidy levers to inform investment allocation strategies across different consumer segments and markets
  • Define critical metrics and develop dashboards to monitor business performance
  • Take accountability for project outcomes, ensure delivery on project critical metrics, and keep others informed of progress
  • Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives
  • Develop and share comprehensive performance reports with stakeholders and senior leadership
Basic Qualifications
  • 2+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
Preferred Qualifications
  • 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
  • Strong Excel/Google Sheets and SQL proficiency
  • Ability to thrive in a fast-paced and ambiguous environment
  • Experience problem-solving and proposing unique solutions to complex issues
  • Familiarity with CRM or other consumer marketing channels and tools
  • Strong experience building and executing complex processes
  • Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • Experience with quantitative data analysis to provide deep measurable insights
  • Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
  • Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
  • SQL proficiency and experience with involved data analytics using Excel/Google Sheets
  • Bachelor degree
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.For New York, NY-based roles: The base salary range for this role is $98,000 per year - $109,000 per year.You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.