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Customer Solutions Engineer



Customer Service, Sales & Business Development
Posted on Wednesday, June 15, 2022

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulips cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

About You:

  • You are genuine, humble, and curious
  • You know the challenges in manufacturing and operations, and you believe there is a better way
  • You can take on and lead projects with complex stakeholder landscapes
  • You are comfortable communicating with customer stakeholders from the shop floor to the C-suite
  • Youre flexible and can thrive in environments that dont have defined processes, and youre excited to help build those processes
  • You have experience working in a startup environment or at a minimum are ready to take the plunge.

What skills do I need?

  • BS Degree: CS, ME, IE, or similar
  • 5+ years of work experience; prior experience in project management and manufacturing or process engineering is a plus
  • CS background is a plus; at a min you know some SQL and have some basic coding experience
  • Strong project management, organization, and communication skills, oral and written
  • Ability to think creatively and strategically
  • A demonstrated dedication to considering things from the customers perspective
  • Aptitude to learn fast and a demonstrated ability to lead by example

Key Responsibilities:

  • Partner with our customers to understand their challenges, goals for Tulip, and lead solution architecture for customer-specific processes
  • Manage and execute enterprise-level customer projects using Tulip
  • Work side by side with customers and partners to develop and implement Tulip solutions
  • Provide ongoing customer technical support and build and maintain relationships
  • Contribute to internal process building, improvement, and collaboration
  • Represent voice of customer to Product and technical teams internally

Key Collaborators:

  • Customers
  • Customer team sub-teams

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement, applying gives you the opportunity to be considered.

Were building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours
  • Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.