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Senior Implementation Manager



Sales & Business Development
Posted on Friday, May 31, 2024

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patients healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

Cohere is looking for a dynamic self-starter to join our Implementation Team as we seek to expand to new customers and into adjacent markets and customer segments. As a Senior Implementation Manager, you will help own and drive the critical implementation process for new clients. This customer-facing role will quickly ramp up and collaborate cross-functionally to help organize all activities necessary for a successful launch. This role will also play an important role when thinking about any implementation considerations and will partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases. Additionally, this role will also partner with the customer success team on additional expansion opportunities and driving continuous impact post implementation phases. Lastly, this role will help refine best practices based on new customer implementation and will support the creation of a playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

  • Own overall implementation from end to end, both internally and externally with client teams
  • Partner with the solutions team in moving from pitch to close by serving in an internal project management capacity
  • Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans
  • Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
  • Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
  • Build strong relationships with cross-functional teams, both externally and within Cohere
  • Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
  • Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
  • Track and report on implementation progress and key risks and issues
  • Refine implementation best practices and create an efficient and repeatable model for future clients
  • Work collaboratively to define and optimize processes for effectiveness, efficiency, and consistency
  • Support the creation of a playbook to guide process for implementing with additional customers

Your background & requirements:

  • 5-7 years of healthcare experience, preferably working with payers and providers
  • MBA or relevant Masters degree in healthcare and/or management
  • Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity
  • Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
  • Fast paced startup experience and ability to quickly ramp up and understand the technical work of many different teams
  • Experience working with cross-functional teams; product development exposure a plus
  • Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution
  • High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams tasks
  • Intellectually curious, able to self-start solution discovery (exhibits owner mentality)
  • Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, and excel
  • Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends

We cant wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, its personal.

The salary range for this position is $125,000.00 - 145,000.00 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.