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Knowledge Management Analyst



Posted on Friday, June 7, 2024

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

In this position you will work with the Training and Enablement team and with key stakeholders across our Operations division and the broader company. You will be leading our Knowledge Management efforts.

As Arcadia continues to grow, we want to scale up and optimize our management of content across our different teams and topics. The intent is to provide a smooth experience for Arcadians when researching topics and optimize our handling of content creation with clear approach to managing this content effectively.

What Success Looks Like

In 3 months

- Good understanding of the Arcadia organization and how content is created and managed across Operations.

- Contributes to existing key content workflow for the Operations division

In 6 months

- Clear ownership of content creation and related workflows for Operations.

- Strong partnership with Product and Engineering teams in coordination of knowledge management.

- Leverage new processes and technology to drive knowledge management.

In 12 months

- Be a leader in Knowledge management.

- Have strong relationships across the company to leverage SMEs and sustainably drive knowledge management.

- Leverage technology to optimize knowledge management.

What You'll Be Doing

  • Working cross-functionally with SMEs and other teams (onboarding, production support, product, engineering, etc.)
  • Engaging as Operations lead in our key knowledge processes (Internal and External - user manual, Confluence, Jira, Box, Sharepoint, Bloomfire, )
  • Taking ownership of Operations specific content workflow where needed
  • Developing processes to optimize knowledge management
  • Facilitating/driving the efficient creation, distribution, and curation of knowledge within the organization
  • Providing hands on expertise in the development and implementation of templates, learning models, and overall best practices
  • Contributing fully to the Training and Enablement team mission and its ongoing development, curation, and delivery of new content

What You'll Bring

  • The ideal candidate will be an organized self-starter with a strong bias for action. The role requires strong project management skills, change management and strong communication skills
  • 5 years of overall work experience in SaaS environment preferably in knowledge management, project management, tech writing, content creation, enablement, managing content/knowledge and information architecture strategies
  • Excellent writing and verbal communication skills
  • A proven record managing cross-functional projects with process changes
  • Technical aptitude and excitement to quickly learn new technologies
  • Experience with process design and efficient information architecture
  • Experience with KB management
  • Excellent presentation, written and verbal communication skills including ability to create materials in Microsoft Power Point, Excel, Word, etc.
  • Ability to work collaboratively and effectively with diverse colleagues in a cross-cultural, multi-disciplinary environment
  • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
  • Bachelors degree in communication, education, or computer sciences preferred

Would Love For You To Have

  • Prior experience in knowledge management and knowledge management systems
  • Good user experience with Confluence, Jira, Box, Sharepoint, Pendo, Camtasia
  • Experience in leveraging Gen AI for content creation, or other aspects such as search, reporting, advanced querying

What You'll Get

  • The ability to learn new tools, technologies, and concepts
  • The chance to design knowledge management such that you create a unique user experience leveraging technology and processes to optimize content creation and management
  • Be a part of a mission driven company that is tangibly helping healthcare organizations operate more efficiently and deliver better care to their patients
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Be a member of the Arcadian and Barkadian Community
  • This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.