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Technical Project Manager



IT, Operations
Posted on Tuesday, June 11, 2024

The Technical Project Manager - is a primary contributor to Applause’s overall growth and profitability. The Technical Project Manager is to work remotely or on the client site. Your specific duties shall include, but not be limited to:

Project Management:/Business Intelligence: Supporting strategic customer-facing projects through the creation and maintenance of project plans and schedules. Assisting with communication plans, meeting facilitation, reporting, analysis, and insights. We’re looking for someone who displays analytical prowess and has the ability to communicate effectively at all levels both internally and with the customer.

  • Ensures team meets customer testing timelines, and internal SLAs and manages a team to meet or exceed overall KPIs
  • Manages Project costs and deliverables to ensure margin goals are met and/or exceeded
  • Organize and analyze testing data for trends, course corrections, and customer reports
  • Performing Quality Assurance tasks to ensure proper data being reported is clean, correct, and conformed
  • Process Optimization: Spots opportunities for process optimization and drives implementation of improvements across the account
  • Liaising with project team members and providing suggestions or solutions to unforeseen issues when needed.
  • Communicating with clients about the status and progress of their projects.
  • Ensure all project strategies are in compliance with company standards, as well as federal laws and regulations when applicable.
  • Operates under minimal supervision and manages own time effectively maintains control over all current projects/responsibilities, and follows up on all relevant issues
  • Participate and support Account management in the pre-sales discovery phase
  • Maintains an active partnership with Solution Delivery Managers (SDMs) to successfully manage customer needs and expectations, adjusting as needed to suit customer goals
  • Works with internal Applause teams to clear roadblocks - i.e. platform issues, specialized Community Management (CM) requests, etc.
  • Mentors, trains and develops team members for increasing roles and responsibilities
  • Contributes to TS initiatives, including, but not limited to process development/improvement, product revision discussions, managing and creating best practices contributions, white papers, etc.
  • Actively participates in cross-functional initiatives to help meet business goals
  • Works with TS leadership in crafting and executing new testing services initiatives
  • Ability to travel to support testing collection needs, domestic and international travel may be required at times.

Essential Skills & Qualifications:

  • Excellent project management and analytical skills.
  • Strategic thinking capability balanced with tactical and implementation/execution skills.
  • Strong understanding of Business intelligence and experience with BI tools such as Qlik
  • Excellent client-facing, presentation, and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skill
  • Analytical ability required to gather data, perform transformation, perform complex analysis, and solve both business and technical problems.
  • Five or more years of experience as a Technical Project Manager, Product Manager, Product Owner, Engagement Manager, or Consultant for digital/mobile applications or any field related to software development and QA.

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Base Salary Range: $70,000 - $80,000

What Makes Applause a Great Place to Work

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.

Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.