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Sr Technical Writer



Marketing & Communications, IT
Posted on Friday, June 28, 2024

Senior Technical Writer

Working in an Agile software development environment, the Senior Technical Writer will design, write and implement documentation primarily for the HealthEdge GuidingCare product suite end-user and technical user audience. You will work closely with Product Owners, Developers, SMEs, QA, and database experts to learn complex business rules information and workflows, take ownership of the resulting deliverables, and communicate it in a readable, concise, and accurate manner.

In this role, you will have the ability to explore and influence new and growing areas within HealthEdge. You will work closely with engineering teams to learn complex technical information and communicate it in a clear and accurate manner, while incorporating best practices and usability. The Senior Technical Writer is an important contributor to the Technical Publications team where your voice can make a difference.

The Product:

With GuidingCare, our integrated solution suite empowers payers, providers, members, and other stakeholders to collaborate more effectively. When care teams are empowered with next-generation care management solutions, they can improve coordination and communication, increase member engagement, and ultimately help patients better manage their chronic and complex conditions. The GuidingCare solution suite delivers these results, providing to health plans mission-critical workflow solutions that drive superior care and financial outcomes in a value-based, member- and patient- centric ecosystem.

The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you will do:

  • Learn complex feature and workflow information, analyze reader and user audience needs, and apply this understanding to create consumer-friendly concept, procedural, and reference information appropriate for multiple channels of output (Chatbot, PDF, online help).

  • Design and implement a variety of modes of conveying information to HealthEdge customers and internal personnel, such as online help/user guides, configuration guides, installation guides, release notes, tutorials, technical reference materials, and more.

  • Design and implement data management strategies for single-sourcing help documentation across multiple delivery modes.

  • Work within the context of multiple Agile sprint teams, using Agile methodologies, demonstrating your open-mindedness and curiosity to share ideas and provide feedback to other members (be a great team member!)

  • Edit, clarify, and proofread content written by other dept. members. Recommend and implement content organization strategies.

  • Own and manage multiple documentation projects.

  • Work with both more and less experienced writers.

What you bring:

  • BA/BS degree

  • 5+ years relevant work experience, including experience researching and writing excellent documentation for large enterprise systems.

  • Experience with Agile and software development lifecycle (SDLC)

  • Expertise in documenting business enterprise software such as healthcare, banking, or insurance.

  • Ability and comfort level with initiating contact and coordinating with SMEs to drive project progress.

  • Accountability to deadlines and independent work ethic.

  • Experience with installing and configuring software.

  • Expertise designing and building online help systems.

  • Proficiency with XML, HTML and CSS.

  • Familiarity with Oracle and/or Microsoft SQL Server databases.

  • Experience documenting reporting systems, Data Warehouses, APIs.

  • Experience source control and/or content management systems, and with authoring tools such as MadCap Flare.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility:

Type of Employment: Full-time, permanent

Travel%: 2-4 travel incidents per year

FLSA Classification (USA Only): Exempt

Budget/Revenue Responsibility:

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Work across multiple time zones in a hybrid or remote work environment.

  • Long periods of time sitting and/or standing in front of a computer using video technology.

  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.