Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nations largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

The Clinical Quality Associate will provide administrative support to the Clinical Quality Manager/Office. The Clinical Quality Office works towards developing and refining current processes to ensure the following goals are met:

• The Clinical Quality Office has a pulse on all clinical aspects throughout the practice
• Mechanisms are in place to take immediate steps to correct issues that affect the quality of patient care and safety, provider satisfaction, compliance with government and regulatory bodies, and company risk and liability
• Clinical data is collected accurately and efficiently
• Reports to all internal and external customers are timely
• This position requires an individual that takes initiative and can work independently as well as with a team. Overall responsibilities include but are not limited to:
• Managing and maintaining databases and files
• Collecting and collating data
• Investigating and resolving patient and client complaints

Core Responsibilities:

• Provides administrative/data support to the Clinical Quality Manager and Office
• Manages the Salesforce dashboard and queue
• Manages patient requests, privacy events, reportable events, wrong notes, provider requests and patient abuse cases
• Triages and manages client requests
• Manages and analyzes data related to clinical quality and patient events
• Performs additional duties as required
• Qualifications:
• Bachelors degree or equivalent related work experience
• 2+ years of work experience
• Knowledge of medical terminology valuable, but not required
• Medical coding valuable, but not required
• Detail-oriented and analytical
• Ability to adapt to change while meeting deadlines
• Capable of thriving in a fast-paced environment
• Ability to work independently and take initiative
• Ability to multi-task
• Interest in healthcare and innovative technologies
• Proficient in Microsoft Word, Excel, PowerPoint
• Experience with Salesforce a plus, but not required

Additional information

Job Level: S2

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $$43,520 - $59,840. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwells Telehealth Services, SilverCloud and The Clinic by Cleveland Clinics second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance