Position Overview:

We are seeking a highly skilled and experienced Sr Manager, Product Design to lead our product design team at HealthEdge. We empower our product teams to solve hard problems—customer problems and business problems—in ways that our customers love and that work for our business. Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, several engineers, and QE. We have divided our product teams into Value Streams (i.e., Claims, Billing & Financials, Enrollment, BlueCard, Integration, and Platform). Each Value Stream is mapped to a distinct stakeholder group in payers' organizations with the charter to deliver exceptional value for their stakeholders.

As a Sr Manager, Product Design, you will build and lead a dynamic design team that supports all Value Streams, playing a pivotal role in driving healthcare innovation and delivering products that profoundly impact our customers' lives and the millions of members they serve. You will be responsible for mentoring and developing a team of talented product designers to ensure successful product delivery and foster continuous improvement.

In this role, you will craft a compelling design vision and define detailed product requirements, leveraging user-centered design principles and methodologies. You will conduct in-depth user research and market analysis to stay ahead of industry trends and ensure our design strategies are aligned with market demands. You will collaborate closely with engineering, product management, and other cross-functional teams to integrate seamless and intuitive design solutions into our products. Additionally, you will advocate for the HealthRules Payer line of products, ensuring that our design solutions not only meet but exceed user expectations, providing an exceptional user experience and fostering customer satisfaction.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, much more than just core administrative processing. That’s why HealthRules Payer has been ranked number one in its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans, and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your Impact:

• Leadership: Lead, mentor, and develop a team of product managers, fostering a culture of empowerment and excellence.

• Customer-Centricity: Champion the customer’s voice and ensure it is central to our product decisions.

• Empowerment and Ownership: Empower your team with the autonomy to make decisions and take ownership of their products. Encourage them to act as owners and drive their products forward to solve customer problems.

• Data-Driven Decision Making: Leverage data and analytics to guide product strategy and measure success. Utilize metrics, user feedback, and market research to inform decisions.

• Agility and Speed: Drive the team to move quickly and efficiently through the product development cycle, delivering value to customers at a rapid pace.

• Quality and Excellence: Maintain a high standard of quality in every aspect of the product, from user experience design to technical performance. Pursue excellence in both products and processes.

• Collaboration and Cross-Functional Teamwork: Encourage seamless collaboration between product managers, designers, developers, and other stakeholders. Break down silos and leverage diverse perspectives.

• Continuous Learning and Adaptability: Promote an environment of continuous learning where experimentation, failure, and iteration are seen as pathways to innovation. Support your team in adapting to market changes and learning from both successes and failures.

• Think Big: Champion a vision that extends beyond immediate product features or market needs. Encourage ambitious goals and innovative thinking, exploring groundbreaking solutions and envisioning the broader impact of the work on the industry and society.

• Attract & Develop the Best: Raise the performance bar with every hire and take seriously your role in coaching, mentoring, and developing others. Recognize and invest in exceptional talent.
  

What You Bring:

• Educational Background: Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field. A Master's degree is preferred.

• Experience: 8+ years of experience in product design, with at least 3 years in a leadership role.

• Design Expertise: Proven ability to build and lead high-performing design teams. Expertise in user-centered design principles and methodologies, including user research, interaction design, and visual design.

• Technical Skills: Proficiency in design tools such as Sketch, Adobe Creative Suite, Figma, InVision, or similar. Experience with prototyping tools and techniques.

• Leadership and Management: Strong leadership skills with experience in mentoring, coaching, and developing designers. Ability to inspire and motivate the team to achieve high performance and continuous improvement.

• Collaboration: Excellent collaboration skills with the ability to work effectively with cross-functional teams, including product managers, engineers, customer success, implementation, commercialization, sales, and marketing teams.

• Vision and Strategy: Ability to create a high-level design vision and translate it into actionable product requirements. Experience in performing market research and shaping go-to-market strategies.

• Communication: Excellent communication and presentation skills, with the ability to effectively convey design concepts and insights to various stakeholders.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.

• Evangelism: Passion for design and the ability to evangelize the value of design thinking and user-centered design within the organization and to customers.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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