Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

In this position you will work with our engineering group supporting the production infrastructure. Using DevOps tools and strategies, you will support deployment, upgrades, incidents and proactive improvements related to IaaS.

The ideal candidate will be passionate about software as infrastructure and IaaS designs. They bring a strong track record in designing, building, and supporting virtual infrastructure in an AWS cloud environment. Problem-solving, critical thinking, creative solutioning, and a drive for continual learning is a must-have.

What Success Looks Like

In 3 months

- Understand the high-level topology of our infrastructure and its dependencies

- Contribute to the Operational Engineering teams project work

- Capable of supporting incidents with minimum support from other team members

In 6 months

- Achieve a deep understanding of our infrastructure including costs

- Contribute to the design and build of more robust and cost-efficient infrastructure

- Troubleshoot existing infrastructure incidents at an expert level

In 12 months

- Work with developers to build out infrastructural templates (e.g., Terraform) to standardize infrastructure components

- Help to replace legacy infrastructure with new more robust components

- Work with 3rd party vendors to design/supply outsourced solutions where appropriate

- Work directly with customer tech teams to help troubleshoot or setup new integrations

What You'll Be Doing

• Automating infrastructure and services in Arcadias AWS cloud
• Creating, testing, and securing Windows, Linux and serverless solutions for Arcadias products and internal teams
• Capturing system, service, and security telemetry to present data in dashboards, reports, scorecards, etc.
• Providing support to operations team by identifying and implementing best solutions, including identifying root causes
• Working with vendor support to solve technical issues, performing upgrades, and migrating to better/faster/stronger gear
• Breakdown and rebuilding tech to decouple bottlenecks and reducing costs for existing code/infrastructure
• Assessing viability of implementation of new technologies and making recommendations for new solutions
• Supporting legacy and new architecture components to maximize uptime, availability, security
• Working support tickets as part of a high output team in a fast-paced environment
• Managing and optimizing build pipelines and CI/CD tooling to streamline new product launches/features

What You'll Bring

• Five years of professional experience, with at least three years of support experience in a complex technical environment
• Technical expertise in industry leading products such as AWS, Cloud Formation, Terraform, ELK, Palo Alto
• Expertise in at least one programming language used to building/launch cloud-based infrastructure
• Technical knowledge including cloud services (RDS, S3, IAM, SSM, Lambda), SQL Server, directory services, virtualization, postgres/mysql, security and client devices
• Comfortable building/proving new services for improvement/replacement of existing tech

Would Love For You To Have

• Professional technical certifications from leading industry vendors such as AWS, Microsoft
• Expertise in python
• Experience with distributed systems and technologies (Spark, Hadoop, Kafka, etc.)
• Proven ability to deliver production software, including the use of Github, Jenkins and/or other CI/CD tools

What You'll Get

• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
• Opportunity to be part of a team creating a platform that is drastically improving healthcare analytics
• Awesome work environment (teleworking opportunities considered too)
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.