Position Summary:

We are seeking a highly experienced and dynamic Manager, Learning & Development to lead our internal HRP consulting training initiatives and drive organizational excellence.

Reporting to the HRP Consulting Business Support Operations leader, the primary goal of this role is to ensure continual optimization of operational effectiveness of the entire HRP consulting services division in the form of continuous learning and optimization of services.

In this pivotal role, the right candidate will oversee evaluation, planning, design/preparation of content, and delivery of training programs thereby ensuring alignment with organizational goals and industry standards.

This role will be instrumental in fostering a culture of continuous learning and development within our organization. In addition, it will also be responsible for utilizing Generative AI for not only automating the development of training materials, playbooks, SOP etc. thereby making the process faster, more efficient, and highly customizable but also contributing towards Optimization of business workflows.

About Global Professional Services:

Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.

Practical training is essential to ensure our teams are knowledgeable and capable of delivering exceptional service / well-equipped to meet the demands of our clients.

What you will do:

Training Strategy / Planning / Delivery

• Direct the overall operations of the consulting training and development program, including program planning and execution.

• Provide strategic guidance and direction to team leadership, ensuring the successful design and execution of training initiatives, and other optimization opportunities with a focus on integrating AI into our processes.

• Develop and implement comprehensive training strategies, leveraging industry best practices and emerging trends to enhance program effectiveness.

• Collaborate with all stakeholders to ensure that training efforts support business objectives and meet the needs of diverse audiences.

• Evaluate program effectiveness using metrics and feedback mechanisms, making data-driven recommendations for continuous improvement.

• Stay abreast of developments in training and development, incorporating new tools, technologies, and methodologies into our programs as appropriate.

• Represent the training and development function at meetings and events, serving as a subject matter expert and advocate for talent development.

• Act as a liaison with Education Services team to identify gaps in training content and provide inputs

• Utilize knowledge of HealthRules Payer and the HRP GPS consulting team's implementation strategies to ensure that training programs meet the unique needs of our organization and industry.

• Design, deliver, and implement online and consulting training programs, including virtual sessions and blended learning solutions, to ensure that consultants have the necessary knowledge and skills to succeed in their roles.

• Utilize Generative AI to

• Feed playbooks into a generative AI model, to create tailored training modules that address specific scenarios and challenges our teams may encounter.

• Compile insights from SMEs into comprehensive training materials that reflect real-world applications and success stories.

• Help compile Customer insights / scenarios / case studies across different Lines of Businesses into comprehensive training materials that reflect real-world applications and success stories.

• Create JIT training

Strategic Advisor – Professional Development

• In conjunction with consulting Directors & Managers, identify the training and development needs of the internal consulting staff and contract resources.

• Assist VP Consulting in creating Professional Development learning pathways across the entire job family of Consulting

• Engage with VP Consulting and Ed Services team to support the design of certification programs for each member of Consulting job family to support employee career growth.

Business Process Optimization

• Support the development and operationalizing of departmental processes and initiatives by working with Consulting leaders and PMO to help define requirement of playbooks and other process documentation for such initiatives

• Integrate Consulting Services Playbooks and other artifacts into just-in time learnings to support the various project phases

• Recommend changes to address deficiencies and/or further improve and streamline processes based on analytical findings.

• Identify / create best practices for different processes, especially those owned by Consulting team in a cross functional scenario.

• Help create standardized delivery processes for our customers. These processes can serve as a foundation for customers to jump-start their software configuration, reducing the time and effort required for implementation.

• Act as a liaison with other cross-functional groups to promote cohesion and efficiency across the organization.

Additional duties / responsibilities as assigned or required

What you bring:

• Advanced degree in Education and Business Administration, or related fields.

• 5-8 years of experience in training and development, with a proven track record of success in designing and delivering effective training programs.

• Experience creating and delivering training programs for health care software implementation teams a plus. Ability to create and execute clear goals including team building skills

• Exceptional verbal and written communication skills.

• Knowledge of generative AI tools that support training and content needs

• Ability to influence others in a matrixed environment.

• Flexible in adapting to changing priorities.

• Self-motivated, proactive, and able to work well under pressure in a fast-paced, results-oriented environment.

• Functional knowledge of HealthRules Payer and consulting practices, with the ability to incorporate industry-specific content into training materials.

• Experience in LMS administration, including the design, implementation, and maintenance of online training modules and resources.

• Strong leadership, strategic planning, and stakeholder management skills.

• Excellent communication and interpersonal abilities, with the ability to collaborate effectively with stakeholders at all levels of the organization, from Consultants to Executive Vice Presidents.

• Demonstrated ability to think critically, solve problems, and make decisions in a fast-paced environment.

• Commitment to continuous learning and professional development.

• Ability to challenge the status-quo to continuously improve processes and offerings

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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