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Senior Product Manager, Transit Operations



Product, Operations
New York, NY, USA
Posted on Tuesday, March 12, 2024

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Product Manager, Transit Operations at Via, you will lead a complex set of products and features that impact our primary user and buyer - public sector transit agencies, municipalities and governments. Via prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income and minority communities. Via is not only a category leader in on-demand transit but has brought its exceptional technology and expertise to the Paratransit & Student transit world. You will be joining Via at a time of rapid growth, impacting hundreds of thousands of riders weekly, many of whom represent special needs populations, students, caregivers etc. As a Senior Product Manager you will bring vision but also sensitivity and empathy to these users, respectfully build products that help make their trips easier and help transit agencies achieve their mission of equitable transportation.

What You’ll Do:

  • Be the lead PM who charts the path for extending Via’s industry leading transit dispatch platform from on-demand to paratransit, school buses and fixed lines
  • Design features with an eye towards special needs populations such as paratransit riders, students and caregivers ensuring that each experience is purposeful
  • Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient and intuitive way while building products flexibly and scalably
  • Design products that serve rides based on rider eligibility, special conditions and disability aids
  • Aid agencies in securing funding for their transit operations through proper reporting, billing and transparency across the system
  • Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test and learn philosophy
  • Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support and troubleshooting and successful resolution of issues raised by riders
  • Partner with engineers and other technical teams - bring them along on the vision and be a trusted partner in quarterly planning and roadmaps
  • Build the short and long-term roadmap for your products by integrating customer feedback, data, trends and strategic initiatives, in an effort to continuously improve and expand Via’s product offering
  • Work closely with key internal and external stakeholders around the globe and different time zones to guide prioritization and make sure that product development is focused and impactful
  • Lead cross-team collaboration and work on complicated problems by integrating with other product managers and development teams across the organization
  • Get the job done, sync teams, while keeping the big picture firmly in mind

Who You Are:

  • Minimum of 5 years of Product Management experience in B2C or B2B SaaS products
  • Excellent collaborative written and verbal fluency in English
  • Able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like
  • Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch
  • Excellent analytical abilities and a strong business acumen - an MBA is a plus
  • A great multitasker who thrives in a dynamic, fast-paced work environment
  • Pro-active and independent achiever, self-learner, able to handle a task from idea to production
  • Team Player, with great communication/listening skills and a can-do attitude
  • Thrive in fast-paced environments
  • Balance delivery of MVPs with an unwavering commitment to world class products
  • A firm believer in a “Data First” philosophy but can also make decisions in ambiguous situations
  • Passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus

Compensation and Benefits

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $150,000-$190,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.