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Director, Food Forecasting & Demand Planning

Wonder

Wonder

New York, NY, USA
Posted on Wednesday, April 3, 2024

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About the role

In order to support 30 different restaurants within 1 location, we send over 600 distinct, perishable SKUs to our locations. This makes for a forecasting and logistics problem that is an order of magnitude more complicated than any other restaurant (e.g., Chipotle sends 60 distinct SKUs to their restaurants). As the Director of Forecast and Planning you will be responsible for the models and systems that determine how much of each SKU we need to produce and send to our restaurants. You will completely own two critical business KPIs:

  1. Expiry waste as a percent of revenue
  2. Stockouts due to forecasting

In other words, this role is not just about creating an “accurate” forecast, it’s about owning and improving the direct business impacts of an inaccurate forecast. Specifically, you will:

  • Be the Product Lead our forecasting and planning products:
    • Forecast platform & tools -> our models and tools to forecast demand at every HDR and account for marketing activity and events
    • Service levels system -> a key trade-off with perishable SKUs is waste vs. stockouts. The service levels system calculates an optimal service level that balances cost of stocking out vs. the cost of expiring a SKU
    • Inventory planning system -> a proprietary system that determines production levels of our SKUs based on current state, forecast and service levels
  • Drive data and reporting, including measuring forecast accuracy, creating waste and stockout dashboards, deep-dive/ ad-hoc analysis to continuously improve KPIs and enhancing our automated RCA logic and reporting.
  • Manage and develop your team of Product Managers
  • Have a deep understanding of the entire operations & logistics flow
  • Continue to drive our data-driven culture. Especially to continue to push forward and enhance our concept of the “automated RCA”
  • Develop and maintain a strong relationship with our key stakeholders, including Culinary Production, Distribution, Growth and Marketing in order to improve forecasting accuracy as well as to get feedback for new features and system improvements

At the end of the day, your goal is to drive operational improvement. This role is not simply about creating an accurate forecast. It is about driving improvement to business KPIs. This will require you to go beyond basic “Product Management” and work with stakeholders across production, logistics, operations and other product and tech teams.

The experience you have

  • 10+ years’ experience as a Product Leader with the following specifications:
    • 5+ years’ experience with forecasting products
    • At least 2+ years’ experience managing multiple product lines or a large, complex product
    • At least 2+ years’ experience managing PMs
  • Proven track record of improving forecast accuracy and delivering on operational or financial KPIs as a result of that forecast
  • Above and beyond analytic and quantitative skills. Expert in SQL (can write complex queries); can use hard data and metrics to back up assumptions, recommendations, and drive actions; willing to perform own analysis / get into the wees to assess and root cause.
  • Fluency in data science, forecasting methodologies and measurement
  • Persuasive written and verbal communication skills; can communicate clearly to diverse functions and teams; can explain complex details easily to non-technical stakeholders
  • Leader and self-starter – can drive direction and priorities for a team autonomously

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

Base Salary: $210,000

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.