About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

About The Opportunity

The CRM Analytics Analyst role is part of Grubhub’s Growth team. The Analyst will drive insights to inform the strategic direction of the Growth team’s marketing investments, support ongoing tracking towards department-wide goals, and support test design and evaluation of CRM marketing initiatives for existing customers. To achieve these objectives, you will also be responsible for driving regular analyses and reporting, as well as larger analytical projects focused on connectivity with business outcomes, automation, and behavioral analysis. Driving decisions that touch Grubhub’s main channel to reach customers directly, you will have the opportunity to influence decisions impacting a significant portion of Grubhub’s business.

The ideal candidate will have not only strong quantitative qualifications, but also an ability to combine data-driven insights with conceptual thinking and a constant business-outcomes orientation. This role will require influence and coordination across multiple stakeholder groups at varying levels of the organization. As such, exceptional communication and ability to synthesize analysis into clear and compelling narratives is a must. The ideal candidate should also have a proven ability to operate successfully in a fast-paced and entrepreneurial environment. You will need to be able to establish a well-informed long term agenda, drive structured problem solving, while also remaining agile and resilient to new opportunities.

The Impact You Will Make

• Drive consumer and business insights to develop strategies for delivering growth and profitability using customer relationship management tools (e.g., push notifications, email)

• Support defining the roadmap for Customer Analytics to evolve and deepen the understanding of customer needs and behaviors

• Partner with Loyalty, Portfolio Analytics, Product, and Finance teams, amongst others, to identify growth opportunities, develop shared agendas, and drive meaningful in-market results

• Apply sound, data-driven business judgment, weighing multiple factors, to determine and influence prioritization of marketing, pricing, and product investments across Grubhub

• Perform goal tracking to meet the organization’s KPIs

• Innovate and continuously advance your analytic capabilities and infrastructure to drive actionable consumer insights through reinvention of reporting and monitoring, automation, standardization, and democratization of data

• Support organization-wide decision-making utilizing not only quantitative dimensions but also by pairing it with strong conceptual problem solving, effectively synthesized into impactful, outcomes-oriented insights

What You Bring to the Table

• Bachelor’s degree required in STEM or other quantitative field (e.g., Engineering, Business, Finance, Statistics, Math, Science, etc.)

• 4-6 years of professional experience in an analytics role

• Proficiency with data querying and analysis tools such as SQL and MS Excel is required

• Proven track record of using analytics and qualitative understanding of business drivers to enable and execute decision-making

• Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights

• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels

• Strong self-management / prioritization and influence capabilities

• Experience with test and learn methodologies

Got these? Even Better

• Master’s degree in business, STEM, or other quantitative field

• Prior consulting experience

• Prior experience with direct response marketing test design and analytics

• Experience with Tableau and Python​

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

New York: $128,000 - $135,000 per year.

Illinois: $115,000 - $122,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.