Community Engagement Manager
Community Engagement Managers know the customer better than anyone by listening, engaging, and understanding what people really care and share about the brand. We’re looking for a witty, passionate, culture-obsessed Community Engagement Manager to strategize and execute our new brand voice, build community and brand affinity on both our owned social handles as well as off-channel content, and get people talking about Yahoo.
As the Community Engagement Manager, you’ll be at the heart of our social media strategy, ensuring Yahoo is culturally relevant while getting in front of the right audience with the right positioning. You’ll also identify potential partnerships and insights to inform larger brand strategy. This role requires a creative, people-focused individual with exceptional communication skills, a knack for creating engaging content, and a genuine passion for connecting with people.
You’ll be energized by the transformation of the Yahoo brand and culture with a desire to play a pivotal role in building conversation while shaping a best-in-class work environment. You’ll work with the Social Media lead, Influencer lead, and other department leads to amplify daily engagements and identify bigger opportunities to drive conversation and earned media.
Set the tone - Develop and hone the Yahoo brand voice (think social-friendly, but never try-hard).
Drive buzz - Become the brand everyone wants to see in their feeds, making people say, Okay Yahoo, I see you.
Love all corners of the internet - Identify relevant off-channel conversations, driving brand love and building a sense of belonging without pick-me energy.
Be quick but thoughtful - use strong writing skills and understanding of culture to carefully craft each response with a sense of urgency.
Stay on top of it - Monitor community discussions and provide insights to inform product development and marketing strategies. Develop real-time response strategies to react quickly and report on conversations that are bubbling up.
Be consumer-obsessed - Identify and engage with influencers and advocates within the social space, partnering with the Influencer lead to amplify opportunities.
Protect the community - Develop and implement moderation guidelines to ensure a safe and inclusive community environment.
5+ years of proven experience in community management with high volume brand engagement.
Strong understanding of social media platforms and online community dynamics.
Exceptional communication and interpersonal skills.
Creative thinker with an ability to create engaging and shareable content.
Ability to analyze community metrics and use data insights to inform strategies.
Enthusiastic and empathetic approach to community management.
Ability to work collaboratively in a team environment.
Bachelor's degree in Marketing, Communications, or a related field.
Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion (www.yahooinc.com/diversity/) page to learn more.The compensation for this position ranges from $82,125.00 - $171,250.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.
Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.
If you’re curious about how this factors into this role, please discuss with the recruiter.
Currently work for Yahoo? Please apply on our internal career site.