Developer Support Engineer
Yext
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
What You'll Do
- Have advanced knowledge of our front-end web development technologies in order to troubleshoot and resolve complex technical issues that our customers experience with our products (Answers, Pages and Knowledge Tags)
- Be an expert on each of our APIs, including our Knowledge, Live, and Administrative integration capabilities and best practices in order to resolve API-related technical issues
- Serve as a resource for external development teams, engineers, and product experts who are looking to get the most out of their integration with Yext
- Support additional integration capabilities such as: implementing SSO, working with webhooks, submitting apps to the App Directory, and more
- Aid and manage integrating new enterprise and reseller customers into Yext’s products
- Work and communicate clearly with Yext's internal teams—including but not limited to:
- Client Success
- Platform Engineering
- Platform Services
- Expert Services
- Partner Engineering
- Product
- Iterate on newly formed Developer Support processes and be a part of an emerging team
- Be unafraid to confront ambiguity and have confidence in your abilities to proactively improve team efficiency and structure as the Developer Support team grows
- Provide next-level technical support to Premier clients and partners, joining technical calls as needed
- Drive bug resolutions, requirements and feature requests with Product and Engineering
- Develop expertise in Yext’s product offerings, underlying implementation and technical design
What You Have
- BA/BS in Computer Science, Electrical/Computer Engineering, Information Systems, or equivalent degree/experience
- 2+ years experience in a technical support function or in a software engineer role
- Previous experience of web development and debugging
- Deep understanding of the web technology stack (CSS, Javascripts, TCP/IP, HTTP, HTML, DNS)
- Strong knowledge of common API infrastructures like JSON, XML, and RESTful APIs
- Understanding of B2B, SaaS or client-facing, consumer products
- A natural curiosity to learn the in-depth technical nuances of our platform
- Aptitude for problem solving and technical troubleshooting
- Desire to learn and grow
- Ability to work autonomously
- Excellent time management and prioritization skills
- Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
- Strong customer focus, ownership, urgency and drive
- Good organization skills to produce quality work, within required specifications, and within scheduled timelines
Bonus Points
- Previous experience using Handlebars
- SQL experience is a plus
- Understanding of SSO
#LI-DD1
Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.