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Senior Manager, Client Engineering



Remote · United States
Posted on Sunday, April 23, 2023

About the team

Zillow Group’s Engineering and Development team is passionate about building and configuring secure, well-designed, automated systems for internal customers at Zillow Group! These systems increase employee productivity, security, and scalability so that each person in the Zillow Group environment is equipped to perform their daily job functions. Our platforms consist of both first party and third party cloud applications to support our dynamic environment.

About the role

As the Senior Manager, Client Engineering, you will lead a team of engineers responsible for the end-user experience. Ensuring all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. You will be responsible for maintenance of databases for data integrity and security for desktop systems. Develop information technology project plans and provide strategic management and objectives for the department. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

As a Senior Manager, Client Engineering, you will:

  • Work with your team to deliver on our roadmap using modern software development practices

  • Develop and implement a framework which ensures frequent updates to desktop images, mobile devices, VDI Infrastructure etc.

  • Understand IT Change Control processes related to activities originating from the Client Engineering team

  • Design technology solutions in a collaborative manner with related teams, ensuring redundancy, scalability and security etc.

  • Create and maintain a team dashboard that illustrates Key Performance Indicators which spans team performance, environmental performance and related financial performance

  • Craft and develop computing solutions that deliver high quality experience for end users

  • Develop a Quality Assurance program to ensure high quality output, which includes pilot groups etc.

  • Design and develop an experience that is relatively consistent between form factors (iPhone, iPad, Laptop, VDI, etc.)

  • Participate in budget planning, being able to articulate CapEx and OpEx spends annually

  • Prepare and deliver comprehensive presentations, business case documentation and memos to Senior IT and Business leaders

  • Identify areas where existing policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas

  • Managing risk and uncertainty while moving forward with the business

  • Coordinate, lead, and direct the work of the employees in the assigned function

  • Mentor, develop and provide on-the-job training to subordinates to strengthen their current performance and preparation for future advancement

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $144,800.00 - $231,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

  • Minimum ten years’ experience in IT, specifically in an enterprise environment and at least 3 years management experience

  • Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management

  • Knowledge of various IT disciplines and the inter-relationships between them

  • Ability to express sophisticated technical concepts effectively, both verbally and in writing

  • Ability to work well with people from different disciplines with varying degrees of technical experience

  • Ability to lead staff in an engaging environment maintaining workforce production and development in a Cloud HQ environment

  • Bachelor’s degree in computer science or related field from an accredited college or university or the international equivalent required

  • Certified in ITIL foundations is desirable. Certificates in related areas such as Microsoft, Zoom, Slack is a plus

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.