Director, Experience Design - StreetEasy
About the teamThe StreetEasy Experience Design team is a fast-paced, collaborative, and driven group with a mission to help current and future New Yorkers discover, buy, sell, or rent a home. We are a multidisciplinary team of user experience practitioners, including research, design, and content strategy. Our team builds useful, usable, and innovative experiences for StreetEasy customers. These experiences live across web, mobile, and internal software platforms.
Used more than any other local real estate platform, StreetEasy’s website and mobile apps provide vetted and verified listings, plus intuitive search tools and data-driven guides to help people unlock the opportunity of living here. Launched in 2006 and based in NoMad, Manhattan, StreetEasy is owned and operated by Zillow Group (NASDAQ: Z and ZG) and is a registered trademark of Zillow, Inc.
About the role
StreetEasy is looking for a Director of Experience Design whose scope encompasses the buying, selling and renting marketplace in New York City. This team is responsible for crafting the experience that enables consumers and partners to successfully navigate all aspects of real estate in one of the most fascinating markets in the country. You’ll lead and develop your team to build outstanding experiences that delight our users while balancing business needs.
This job gives you the chance to:
Nurture and grow a team of designers, researchers and content strategists
Help mentor and develop current and emerging managers
Collaborate with product, marketing, and engineering to define the vision, strategy and key results, then drive that vision through the work of your team
Work collaboratively with product partners to define priorities, plan projects and design approaches to enable the best user experience outcomes
Be a strong advocate for our users and influence and address the expectations of key business partners
Lead and prioritize a workload of multiple projects from concept to completion
Set and uphold high design quality standards and evangelize best UX practices to other designers, engineers, and product managers
Who you are
You are an experienced leader who knows how to make everyone around you better. Delighting the customer is always top of mind and you know how to inspire others to care deeply about customers too. A trusted collaborator and communicator, you understand that the path to exceptional customer experiences is through great partnerships with cross-functional teams.
7+ years of management experience and demonstrated success leading multidisciplinary design teams
10+ years designing for digital marketplaces, ecommerce and/or consumer internet products
A strategic innovator, able to create long term aspirations, but also develop realistic approaches to achieve the end state, adapting based on findings and new developments
An exceptional leader who's able to inspire and, lead teams to deliver excellence while having fun at the same time
An advocate for design foundations and systems and a specialist at design process, workshop creation and facilitation
A skilled coach, mentor and teacher
Outstanding collaborator with product management, engineering, user research, content and design
Experience with A/B testing and leading design through the process
Excellent communication skills in a fast-paced environment and able to influence and build consensus at all levels
You excel at interacting with many collaborators and understand how to balance a multitude of inputs (user and business needs) while planning and resourcing work
*Please submit a portfolio and resume as part of your application
What you’ll love
Full remote role: work anywhere in the United States and up to 30 days outside of the US a year
Excellent medical, dental, and vision coverage
Unlimited discretionary time-off
Home office reimbursement
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.