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Outside Counsel & eBilling Manager



Remote · United States
Posted on Friday, August 11, 2023

About the team

About The Team (Job Description Summary)
Zillow’s Legal & Compliance organization is a team of skilled and driven professionals who enjoy working in a collegial environment to help Zillow achieve its mission with excellence and integrity. The L&C Operations and Strategy department is dedicated to implementing innovative tools and resources, operational efficiencies, streamlined processes and strategic plans that empower L&C team members and our Zillow colleagues to do their best work. We highly value new insights and approaches, and we constantly seek to Think Big and Move Fast in our solutioning for the organization.

About the role

As the Manager of Outside Counsel Management, you will play a pivotal role in overseeing end-to-end outside counsel processes, as well as our systems and cost-saving programs. You will be closely involved in negotiating outside counsel engagements, redlining engagement letters, and managing those relationships. Responsibilities will also include managing new matter creation, coordinating with and onboarding of new firms, addressing internal and external invoice inquiries, conducting related spend analysis and reporting, helping to build and manage our global preferred provider program and processes, and thinking strategically about process improvements and simplification. You will be an active member and contributor to Zillow’s Legal & Compliance Operations and Strategy team with significant growth opportunities.


  • Manage standard outside counsel engagements, including strategic planning, negotiations, redlining engagement letters, and managing templates

  • Assist with large global engagements

  • Lead the identification, evaluation and implementation of outside counsel cost-savings and process efficiency initiatives

  • Define and measure outside counsel performance metrics to evaluate timeliness and quality of service, policies and procedures

  • Build strong partnerships with Accounting, Finance, Accounts Payable, etc. to effectively communicate and align to financial and accounting policy and procedure changes

  • Create and manage matter budgets, including related enforcement, in partnership with internal counsel

  • Create and manage Zillow’s outside counsel preferred provider program

  • Manage RFPs and optimal vendor selection processes

  • Manage outside counsel equity and belonging survey and data collection process

  • Manage third-party technology relationships and communicate product enhancements to Legal & Compliance leadership

  • Manage and enforce outside counsel guidelines and oversee related education, implementation and enforcement

  • Review engagement letters to confirm rates and discounts are reflected accurately in spend reports

  • Lead routine outside counsel financial audits

  • Improve internal accounting processes, including accruals, in partnership with internal Accounting teams

  • Manage internal attestations/audit processes as it relates to outside counsel and/or eBilling technologies in partnership with Compliance teams

  • Respond to ad-hoc requests

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $91,600.00 - $146,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for experienced candidates who have held similar or relevant positions within corporate legal departments or in law firm management. Legal operations is a rapidly developing space, and you should be curious and eager to learn and explore new concepts and tools.

Skills and Qualifications:

  • At least 8 years of experience in outside counsel management, legal eBilling or related operations function (pricing, financial analytics, matter management, etc.) in a corporate legal department or law firm equivalent

  • At least 5 years of experience working directly with eBilling systems (e.g. Brightflag, Legal Tracker, SimpleLegal, etc.)

  • Outstanding project or program management skills, including the ability to set and meet deadlines and keep clear, organized records, lead initiatives from ideation to completion

  • Familiarity with implementing and operating other common legal technology solutions (including one or more of Smartsheet, iManage, and Icertis) a plus

  • Experience with advanced data functions (pivots, vlooks, formulas, etc.)

  • Comfort with synthesizing large data sets, sourced from differing systems

  • Exceptional communication skills, both written and verbal

  • Strong creative problem-solving skills

  • Ability to work with individuals at all levels in the organization and build positive relationships with business partners

  • Effective decision-making skills, including the ability to choose a course of action in situations involving substantial uncertainty and risk

  • BA or BS degree or other comparable education and work experience.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.