About the team

Our Partner Support Team works directly with real estate professionals and internal business partners to build a better client experience. We troubleshoot technical issues and educate on our products and services through several channels, including inbound/outbound calls, text, and email correspondence. You see customer service as vital to the success of a team and are passionate about providing outstanding support during each interaction.

About the role

We provide outstanding support to Zillow’s Partners with a goal of protecting and strengthening our relationship with them, so they can grow their business and achieve their goals. We work together with real estate professionals daily, positively addressing issues and seeing around corners while maintaining a high level of integrity and customer service. We are subject matter experts on Zillow’s products, features, and functionality and strive to resolve their inquiries the first time they contact us. This role offers a flexible schedule, and we are looking for individuals that have weekend availability.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $18.50 - $29.50 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You have…

• At least 1 year of experience in a customer-facing role, understanding the customer is our North Star. Demonstrated success in meeting and exceeding time-bound projects/quotas.
• Experience with handling large amounts of inbound and outbound calls, texts and emails in a timely manner.
• Strong organizational and in time management skills.
• Contact center and work-from-home experience are highly desired.
• You are… Confident and empathetic in both verbal and written communication
• An advocate for both the Partner and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship between the 2.
• Adaptable to ongoing changes with the ability to learn new processes.
• Encouraging of your team and consistently treating everyone with respect, understanding, and appreciation.

You will need access to:

• A reputable internet provider Internet speed to support a variety of tools/platforms.
• Reliable Ethernet connection
• A private space to use when working from home. Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.